We stayed here for 2 nights on a Groupon deal of £139 for a deluxe room with b'fast. We would have been unhappy if we had paid any more!
The room:
good: big, with king size comfortable bed, and at the end of a corridor so quite quiet.
bad: hairs and lots of marks on bedsheets, and in bath.
Reception:...
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We chose Bristol having been before many years ago and enjoyed the shopping and waterside bars.Winter break package was good value and hotel reception kindly moved my location as original room was a bit dingy and very noisy with air conditioning just outside window.We got an upgrade which i would have been happy to pay for but no charge.The bar...
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Dear Guest
Thank you for taking the time to feedback your comments following your stay with us.
As a team, we really appreciate your comments and are glad that you enjoyed your time at The Grand.
We hope to welcome you back to The Grand in the near future.
With kind regards
Jacquie Hanson
General Manager
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The building is stunning with a great location and a really sweet basement bar. We booked through the thistle website and paid about £63 per night for two nights, which was about right for our room (clean, small and comfortable with a slightly dated bathroom - good overall) Unfortunately on both nights we were there the hotel had functions on...
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Dear Guest,
Thank you for taking the time to feedback your comments following your stay with us.
I would like to apologise that you were disturbed during your stay and I have spoken with our reception team to ensure better allocation of rooms when there are functions being held in the hotel.
We look forward to welcoming you back to...
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Centrally located in a nice part of the town. Parking was included int he price which is unusual for central Bristol. Staff all very friendly and happy. The room was well appointed although you had to pay for wifi. Bed was wide at 6 foot. Breakfast was in a nice setting and the food quality was OK, however, the range...
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Dear Guest,
Thank you for taking the time to feedback your comments following your stay with us.
I would like to apologise for the noise that you experienced from a function held at the hotel during your stay. We try to encourage guests to keep noise to a minimum, however when they get out of the hotel we obviously have...
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This is a nice hotel situated in the centre of Bristol. Whilst it ahs little views it is right in the centre of the action. Rooms are a very good standard very cleanand well appointed. The TV in my bedroom was enormous. Food was good value and well prepared exactly what you would expect from a traditional hotel of this...
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Dear Guest,
Thank you for taking the time to feedback your comments following your stay with us.
I was concerned to read that you felt that my team purely go through the motions of customer service and would like to apologise if that is how you felt. The team take pride in looking after our guests within the hotel and...
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the hotel itself is very nice in an excellent location.the bed was the most comfy i have slept on tho the room was a tad small. however it was a good quality clean room with an excellent bathroom with a very good shower.being an old building tho you do get a constant noise of running water from the pipes when...
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Dear Guest,
Thank you for taking the time to feedback your comments following your recent stay with us.
I am pleased to read that in the main you enjoyed your stay in our fabulous traditional hotel. We are actually having our lift refurbished this month, with the works starting on the 13th February and I do hope that you will...
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Me and my boyfriend had a spa and afternoon tea voucher given to us for a present.. We got to the hotel which is presented nicely. But then went into the dining area yes it looks posh and nice but when we got to our table there were 3 dirty glasses with greasy finger marks on and also a spoon...
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Dear Guest,
Thank you for taking the time to feedback your comments following your visit for our Groupon Afternoon Tea and Spa Package..
I would appreciate the opportunity to discuss your comments with you in person and would be grateful if you could contact me at the hotel.
I look forward to speaking with you soon.
With kind regards
Jacquie...
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We stayed for one night over a recent weekend. We paid for a suite. We didn't get a suite.
We requested a quiet room. In the mind of this hotel that meant a street facing room with single pane glass... facing club goes on a saturday night!
We also booked and paid for a bottle of wine on arrival, it...
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Dear Guest,
Thank you for taking the time to feedback your comments following your recent stay with us.
I would appreciate the opportunity to discuss your comments with you in person and would be grateful if you could contact me at the hotel.
I look forward to speaking with you soon.
With kind regards
Jacquie Hanson
General Manager
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I thought this was a traditional hotel kept in good condition. I had a pleasant room with a king size bed. The bathroom was traditional rather than luxurious but more than adequate. In contrast to the previous reviewer, I thought the breakfast was good for a buffet and some aspects were better than a five star hotel I stayed at...
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Dear Guest
Thank you for taking the time to feedback your comments following your stay with us.
As a team, we really appreciate your kind comments and are glad that you enjoyed your visit to our traditional hotel.
We hope to welcome you back to The Grand in the near future.
With kind regards
Jacquie Hanson
General Manager
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Hotel is in a good central location, a short walk away from many attractions. Reception staff were good, check-in was quick and easy.
The hotel has a car park which has lots of tight turns and small spaces - not suitable for larger vehicles - charged at £8 a night.
The rooms are clean but looking a little dated and...
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Dear Guest,
Thank you for taking the time to feedback your comments following your stay with us.
I would like to apologise for the poor level of service and standard that you received with regards to breakfast. Our team take pride in providing our guests with a tasty, freshly prepared breakfast and I have discussed your comments with them and...
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