Do not stay at this hotel. When I booked my room on the internet, it showed no twin rooms were available, but it showed double rooms with a bed settee were. I phoned up their customer services department and asked if the bed settees were of good quality and suitable for an adult and was told yes, so I booked... more

You expect a certain level of service and quality from a HILTON HOTEL, however this one is very dated. The rooms are spacious with excellent bathrooms, but the rooms are dated and the furniture tatty, our room smelt strongly of cigarette smoke, even though it is completly none smoking hotel? We had dinner at the hotel which has been replaced... more

Held our family 'get together' here, 8 adults and 12 children. Each and every one of us enjoyed every moment of our stay. The rooms more than adequte and very well appointed. The staff were extremely pleasant and helpful. We enjoyed our meal in the restaurant at night and breakfast in the morning. The freshly baked cookies brought out to... more

More of a mediocre premier inn, than a Hilton hotel Room smelt of cigarettes. CheckIn staff rude and unhelpfull. Plain breakfast, lazy staff . Bed was uncomfortable. Bar staff were ok. more

There isn't much I can say about this hotel - it served its purpose for a one night business stay but I'd think twice about staying for anything more. Compared to other Hiltons this one is my least favourite being that the accommodation isn't dissimilar to that of a travelodge and yet you pay almost £100 more for a night.... more

We were very tired on our arrival at the Hotel having driven down the M4 in the pouring rain after a non-stop 25 hour flight from Melbourne. We had stayed at the Hilton on an earlier visit and we were delighted to find that the friendly efficient welcome we had previously experienced was still in evidence. During our ten day... more

I booked a standard room, but as a Hilton Gold card holder was upgraded to a delux room. This was satisfactory, but I suspect the standard room would not have been. The gym and pool were well maintained and enjoyable. Dinner in the evening was only available as a buffet. The service was very poor and the food overcooked and... more

After reading some of the previous reviews we were very dubious about our forthcoming stay but were happily surprised on arrival.Location is a bit grim but once inside the hotel it is very comfortable and welcoming.Check in was friendly and quick.Room was very clean with beds for the children already made up and there were tea making facilities with biscuits.... more

Hilton Cribs Causeway is in a good location close to the M5 and lots of restaurants, cinema, supermarket etc at Cribs Causeway. The rooms themselves are pretty much all the same although they have redecorated some of the rooms to a higher standard. The pull out sofa beds are not very comfortable (okay for a small toddler but not a... more