Very large hotel, spead over acres of ground.. bit daunting on arrival as above recpetion is a large wooden box(this is the theatre) but once inside the hotel was really nice. The bedroom i got allocated was on the ground floor, very spacious and the bed was really comfortable. All the expected facilitites were in the rooms so absoloutly nothing... more

This hotel looked ideal, a quiet location, decent rooms and level of service - I WAS SO WRONG. The hotel is old, unclean, untidy and unkept. It had none of the atmosphere of a country club, indeed I think 'Country Club' was stretching the imagination too far! The rooms were old and frankly dirty with a very definite smell of... more

When I first wrote a review about this hotel back in 2006 I said it was OK but they were planning to refurbish the hotel and in fact the work had commenced. Well, I have recently returned and can see no evidence of the work having taken place. The main corridors are still very tired, with stained carpeting and the... more

Stayed at this hotel on business. Receptionist rather curt and she seem to say the same phrase to everyone who arrived there. Not really very welcoming but informative enough. Room on the first floor overlooked the pond which I found to be quite quiet. The bed however was uncomfortable and the bathroom rather tired. No lift but there was an... more

I booked a non smoking room, for my husband and myself, but we were given a room which reeked of cigarette smoke and contained an ashtray. Even for a smoking room it was unpleasantly smelly. Surely air freshener should be used on these rooms. The smell kept waking me through the night. We were on the ground floor so didn't... more

Be aware it is impossible to sleep until 1:00 or 2:00am on the weekend because of the disco music being played at 120 decibels in the nightclub. Also, it is the hangout for the local young people and the noise level of their conversations (shouting) is astounding. Repeated calls to the desk requesting the DJ lower the volume were ignored.... more

I arrived Christmas Eve to the Redwood for a 3 night Xmas break with my mother and the brochure was completely misleading. Turns out the pictures are completely generic that they use in their brochures are not a representation of that hotel at all. It was clearly a business hotel putting a package together for a leisure break and at... more