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All 32 Cambridge hotels

University Arms Hotel

4.0 of 5
Regent Street, Cambridge CB2 1AD, England
Hotel amenities
University Arms Hotel
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40%
Ranked #19 of 32 hotels in Cambridge
Most recent review
5 of 5 stars Reviewed 17 June 2013
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641 reviews from our community

Traveller rating
    58
    179
    170
    138
    96
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Families
79
 
Couples
255
 
Solo
44
 
Business
171
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
1 review
5 of 5 stars Reviewed 17 June 2013 NEW

I stayed 3 nights on a business trip. I've read other reports which say that it's old-world but that's in keeping with the building. In the rooms, the wallpaper and curtains aren't the latest trend but are in keeping with the style of the hotel. My room was comfortable, the bathroom spotlessly clean, complimentary toiletries provided, towels of high quality... More

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London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 17 June 2013 NEW

We had stayed here in 2012 and had nothing but good things to say about it. Sadly, this year things have changed. Although it is in a wonderful location - an easy walk to everywhere - we felt that there had been some drastic cost cutting. Prices had gone up considerably, our bathroom was not very clean - and plumbing... More

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Bradford, United Kingdom
1 review
5 of 5 stars Reviewed 13 June 2013 NEW

I stopped over at the University Arms for just the one night for a conference in Cambridge and was very pleased with the hotel. The staff at the front of house were very polite and extremely helpful in recommending me a nice restaurant in the city. I was very happy with my room which was extremely smartly presented and importantly... More

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Matthew M, Manager at University Arms Hotel, responded to this review
16 June 2013

Dear UncleBen_72, Thank you for your truly kind review recently posted on Tripadvisor. I am delighted that you found our teams to polite and helpful. Thank you for noting our in room amenities being of a premium quality. Great effort is taken in their selection. I remain pleased that you enjoyed your breakfast despite a few Malibu's the previous evening!... More

Lerwick, United Kingdom
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 12 June 2013

Firstly I was confused because the entrance to the hotel looks nothing like the photos on the website. There has been a very ugly, and now dated, extension built on Regent Street. However the foyer and public areas were beautiful, as was the dining room and bar. Our room had positives and negatives: it was a mini suite - a... More

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See 4 more reviews by JacquiandJohn for Cambridge
Matthew M, Manager at University Arms Hotel, responded to this review
16 June 2013

Dear Jacqulandjohn, Thank you for taking the time to post your recent review on Tripadvisor. I am delighted that you found our public areas beautiful and our staff overall helpful and attentive. I am sorry to learn however that your window did not close properly causing a draught. I would like to point out that we have Duty Manager on... More

Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 9 June 2013

My husband and I loved this hotel. The outside has had a makeover in the 60's. It is dreadful, but don't let that put you off. The beautiful reception, circular waiting area/dining room and best of all the breakfast room hark back to the early 1900's. The huge breakfast room is an absolutely beautiful timbered room, which was once used... More

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See 3 more reviews by Virginia096 for Cambridge
Matthew M, Manager at University Arms Hotel, responded to this review
10 June 2013

Dear Virginla096 Thank you for your kind review, following you recent stay with us at the University Arms. I am truly delighted that you enjoyed the hotels period futures, and over all your stay was a pleasurable one. I look forward to the opportunity of welcoming you back to the University Arms Hotel in the near future. Thank you again... More

Dereham
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 June 2013

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
paul_wilkes, General Manager at University Arms Hotel, responded to this review
4 June 2013

More

1 review
5 of 5 stars Reviewed 2 June 2013 via mobile

One of the best hotels in cambs, its a stunning building and I had a great view overlooking parkers piece. It was the most comfortable bed I've ever slept on and the staff were very friendly and helpful. I've stopped in 4* hotels before in london and this one is definatly my favourite so far. I look forward to staying... More

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paul_wilkes, General Manager at University Arms Hotel, responded to this review
3 June 2013

Dear ash_holmes Thank you for your wonderful review, very pleased you enjoyed your stay and found are staff very friendly and helpful. We look forward to welcoming you back to the University Arms. More

Gold coast
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 30 May 2013

We had not pre- booked our Cambridge accommodation so took a chance on this hotel in spite of the reviews. It was our wedding anniversary holiday so I am sure that is why we got a wonderful room over looking the playing fields with a lovely comfortable bed and a bath with a view. it was a little expensive but... More

Was this review helpful? Yes 2
paul_wilkes, General Manager at University Arms Hotel, responded to this review
1 June 2013

Dear IOvetravel13 Thank you for your review. Very pleased you enjoyed your stay with us on your wedding anniversary holiday and found our team to be helpful. Cambridge is a fantastic city and we hope to welcome you back to the hotel soon. More

Reno
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 29 May 2013

The hotel is wonderfully located, which is its main attraction. The staff were friendly and helpful, the bar pleasant, and the breakfast decent. My room was just fine. The property is a bit old, as some reviewers have remarked, but although worn in spots is certainly not shabby. I enjoyed my stay, and would stay there again.

Was this review helpful? Yes 1
paul_wilkes, General Manager at University Arms Hotel, responded to this review
1 June 2013

Dear RenoBa Thank you for your review. I agree the hotel has a great location. Pleased our found the team to be friendly and helpful and you enjoyed your stay with us. We look forward to welcoming you back to the hotel and Cambridge More

Edinburgh
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 29 May 2013

This hotel has been needing an upgrade for some time. Cambridge is such a busy city though that hotels are always busy which does not give some hotels the incentive to improve appearance or customer service. I was there to work so being put next to a low roof with very noisy kitchen fans was a major problem. They claimed... More

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paul_wilkes, General Manager at University Arms Hotel, responded to this review
1 June 2013

Dear Examiner2010 The hotel does need a refurbishment and as previously stated in previous reviews development plans are going to be submitted for planning permission in July 2013. We do have a Duty Manager on duty 24/7 and I would be very interested to ascertain who you spoke to and why you were not able to talk to one of... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Very good(30)
  • Car park(20)
  • Great location(12)
  • Parkers Piece(9)
  • Public area(9)
  • Reception staff(8)
  • Friendly and helpful(7)
  • Nights B B(3)

Additional Information about University Arms Hotel

Address: Regent Street, Cambridge CB2 1AD, England
Region: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar/Lounge Business Centre Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotels in Cambridge
Price Range: ££
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
In the heart of medieval Cambridge, set back from the hustle and bustle of the town and bathed in green lawn lies this rather special historic hotel. It’s an education in quirky British charm and is famous for its hospitality, not to mention its guests over the years from the Beatles to the Krays. Luxurious rooms full with character await, spiral staircases and of course all of Cambridge’s attractions right on your marble doorstep. Take a punt on University Arms and you won’t be disappointed. ... more   less 
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Also Known As:
Hotel De Vere University Arms

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