Apologies if I have spelt your name incorrectly! Having been the subject of habitual bad customer service, it was a breath of fresh air to find someone with genuine warmth and interest in the customer experience. My children and I are grateful for your time and small kindnesses and want to thank you for adding to my daughter's special 18th... More

I booked very last minute when I had an issue at another hotel I'd booked. It was late at night and I just wanted to get somewhere and sleep! The receptionist booked me in very quickly and helped organise room service quickly as the kitchen was about to close. The decor of the hotel is very old fashioned; dark wood,... More

We decided this hotel was worth 4 spots because of its location and our enjoyment staying there. It's a stones throw from the Fitzwilliam Museum and a pleasant stroll into town, coming in from a good direction to take in Kings College. The car park at the back was a boon, and a key factor in our booking there. The... More

All staff welcoming and helpful. OK, rooms need updating but are large and functional. Food fine, bearing in mind they coped with a group of 22. Unless you sleep anywhere, would advise avoiding the rooms overlooking Trumpington Road - noisy and too hot. Despite it being 'degree' weekend, reception managed a room change with a smile!

Yes, the hotel is tired and requires renovation. It is OK because the bedroom was spacious, the bed comfortable, the bathroom functional, the breakfast fine, and there is free wifi. And all the staff were friendly and professional. And there is free car parking. It is tired but OK; it depends on your expectations.

found this hotel very disappointing. The decor seemed tired and in need of freshening. Room was an adequate size and facilities were adequate, however bed was very uncomfortable and walls wafer thin allowing me to hear everything in next door room which was not a pleasant experience. Shower was too hot even at the lowest setting. The food at breakfast... More

We visit Cambridge annually and on most occasions stay at the Royal Cambridge. It is fairly central and is easy to access. The rooms are quite spacious, clean and comfortable. We appreciate the ease of parking. The outstanding feature of the hotel from our point-of-view is the quality of service. Everyone is friendly, polite and keen that we have a... More

I stayed at the Royal Cambridge in May 2013. I was very pleased by the friendliness of the staff, the cleanlines of the room (I always cleain drawers and desks in hotels (sorry) and there was not a hint of dust anywhere), and the location of the hotel. Despite having a room overlooking the road, I could sleep with an... More

arrived late to nobody behind the desk. Breakfast was included with the price of the room, however it only started at 0700, which meant that we missed it as had to leave for work, the one day we did manage to sit down for breakfast it took so long to get served we had to get up and leave before... More