Stayed here for 1 night and never again! On check in had to wait 15 mins as only 2 reception staff at busy 6pm greeted with awful staff who never smile and have no personality, just told to sign here, here and here given a card and advised to go find room. on arrival at room the corridors were dated... more

Stayed 1 night. Not even a "good evening" or a smile at check in and a lot of attitude from the young male receptionist who would better fit at a till of a super market. Maybe he's in the wrong job? Asda check out ladies are actually more pleasant. Have to give credit for the decoration in public areas and... more

Have stayed in this hotel previously and thoroughly enjoyed our stay. I had booked this hotel as a special birthday break for my sister. I booked two rooms for the occasion. When we arrived at the hotel, I found that the reception staff are not that friendly. We went to our rooms, which were very nice - they were luxury... more

I booked a three day stay at The Queen Hotel in Chester staying in the Kings Suites which is attached through a walkway from the main hotel, there is a really lovely roman garden in this area and in the better weather I have no doubt will be very relaxing. We arrived early evening after a long tiring journey to... more

We pulled in here about 6.00 pm and asked for a room, but the only ones they had left were the top of the range rooms. Lucky for us, we happened to speak to Simon, the Manager on Duty, who was able to give us a really good price and when I mentioned it was my husband's birthday the next... more

The obvious requirement about a hotel is good food, cheerfully presented, a decent room and sensitive handling, by the st aff. These all appertained at The Queen, where the problem with one (of four) rooms was immediately dealt with and resolved. We were in the older section which had a special feel but also suited our pockets. Food was varied... more

Firstly, I must say that our experiance of this hotel bears no resemblence to some of the reviews on here. We stayed in an Executive Double which was stunning and the breakfast was honestly the best i've ever had! The guys playing Jazz on Sunday was a stroke of genius! The staff couldn't be more friendly or helpful. I would... more

The hotel proved to be excellent and, without exception, the staff made us feel very welcome. This includes the restaurant, where we dined on particularly good food. Our room was in the King wing and we are full of admiration for the lovely, tasteful room décor, also the décor of the corridor from the Queen wing. The Garden is particularly... more

This hotel is directly across from the train station, but very quiet. The rooms were very nice, clean bathroom and the breakfast was a great bargain. When travelling by train, luggage can be an issue, but with the hotel across the street, it could not have been better. It was an easy 15 minute walk to centre of town. Lots... more