We went to BCMH for a birthday spa break, and left thinking we had accidently booked into Fawlty Towers... On arrival, our party of 5 were impressed by the outside of the building, it looked very grand, although the car park had a few potholes that needed fixing. We were swiftly and efficiently booked into the three double rooms we... More

Just arrived back from an overnight stay at the Crabwell Manor. We booked 2 rooms via the internet as we stayed with friends. On arrival there was only one room booked for our party of 2 couples although the conformation clearly stated we had booked 2 executive rooms. Fortunately they had a spare room but this took a while to... More

Have previously stayed at this hotel 16 months ago and am very sorry to say that things have changed (but not for the better). We booked a great deal which included dinner, bed and breakfast and a spa treatment. The spa treatment was great and the staff were lovely. However my partner used the spa pool and the sauna wasn't... More

I booked this hotel for a spa break for my daughter and myself. After booking I read some of the reviews on this site and my expectations weren't good. However I wondered whether it was the same hotel the reviews were so different to my experience. The staff were helpful and polite particularly in the spa. The room was spacious... More

I recently stayed at the hotel costing £278 for a night and spa package. It was the worst experience, old and dated noisey and dirty. Short staffed. To top it all i e-mailed a complaint and was told they would look into mu complaint and get backto me......... after 19 days i got back in touch with them to ask... More

Recently visited Crabwall Manor for a Spa weekend with my sister, the deal included a 2 course lunch, two spa treatments, four course evening meal overnight stay including breakfast. Hotel in desperate need of a drastic make over, very dated, carpets threadbare, paintwork dull. We had problems with our first room, mainly the bathroom, tiles falling out in the shower... More

stayed in a suite which was excellent ,very warm, spotless and spacious. Breakfast was good and freshly cooked.staff were friendly especially in the spa which was also excellent, new carpet has been laid, please bear in mind when booking a hotel of this age it is not a modern run of the mill motorway hotel it has character, would definitely... More

My boyfriend, two friends and myself booked into Crabwall Manor in Chester to celebrate my 21st birthday. Our stay at the Manor was fabulous; we stayed in one of the suties named Humberston and the room was amazing - like a mini apartment! Lounge area with TV and large bedroom with another TV! Spacious bathroom with the biggest bath I've... More

We visited on a last minute spa break which included bed, breakfast, 3 course meal and 1 x spa treatment each. The hotel itself seemed quite tired. Our room although huge looked a bit past its best and threadbare. Staff were helpful and friendly - walking us right to our door and offering to carry our luggage. The spa area... More