What a fantastic hotel. My partner and I stayed overnight on the 12/02/12. I cannot fault the hotel. We were greeted at reception and given warm complimentary cookies. Our room was spotless and had a huge bed! The spa is amazing - complimentary towels are provided. We had a very relaxing afternoon before a 2 course meal at the Marco...
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Stayed as a family for one night. Had a great time. Had a family room - was lovely, clean lots of space for a family of four. We all enjoyed the Spa area, pool and jacuzzi. Staff really friendly. Had a meal in hotel at night, kids menu great. I chose the buffet option, choice of starters, mains and puds...
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Reviewed 8 November 2011
Excellent experience from beginning to end. On-line booking system worked well. Hotel is easy to access from the motorway and main road network and is located about 3 miles east of Chester City Centre in its own spacious grounds. Not really close enough to walk into Chester, but there is a bus stop at the end of the drive with...
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Brilliant feedback you have given us and a great variety of comments in there too, thank you.
The location of our Hotel is ideal for those wanting to visit the city, so I am glad that you were able to make use of the local transport.
Fantastic that our front of house team were both welcoming and efficient, as this...
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Several previous visits before lovely hotel, great location, fab SPA centre, big and very comfortable bedrooms. Restaurant superb breakfast is a MUST also couldn't do enough for you, the friendly dining staff made up for the reception. Only draw back on arrival receptionist not helpful, interested and very unpleasant, first time ever at the Doubletree that we have been greeted...
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Reviewed 30 March 2011
Thank you for your feedback.
Firstly, as a Hilton Honors member, your loyalty to us is very valuable so I am disappointed to see your comments regarding your arrival and for this I apologise.
Please be assured these have been followed up with the front of house team to ensure you continue to receive the high level of service you...
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We stayed here for a valentines treat on Saturday 11.02.2012. The hotel on first glance is beautiful and this opinion carries on throughout. You cannot fault the decour or the cleanliness.
Whilst we waited for our room we ate our warm cookies (complimentary) and read the paper. Our room did initially smell like smoke although it is strictly a no...
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Really pleased to hear you enjoyed your Valentine’s weekend away with us.
Apologies for the minor issues you encountered, great that to note these were dealt with efficiently and I am delighted to see they did not tarnish your stay and that your overall experience was a fantastic one.
The praise you have given us regarding the helpfulness of our...
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Just got back from 1 night stay at the doubletree. We checked in early, with our warm cookie we took the lift to our room. The room was amazing White tv on the wall, kingsize bed. Very nice. We booked in the spa to have a couples massage and had our own private suite after to relax. The best massage...
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Another great review! Thank you for your comments.
As you can see the Club and Spa is very popular with all of our guests, so I am delighted you experienced this as well.
Our Food and Beverage Manager, Jane, will be very pleased to know you enjoyed Marco Pierre White's restaurant, so I will make sure your comments are passed...
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I went here with a friend on a Friday night, we paid £79 for the room! On arrival I was shocked at how fantastic the hotel looked! We were greeted well and received a complimentary cookie. The room was lovely, very clean. Great bathroom and free samples. The spa which is included was fantastic, beautiful swimming pool and outdoor pool....
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What a fantastic review, thank you.
All of your positive comments have been passed on to the management team, all of whom will be delighted with your feedback.
Great that you received your Doubletree cookie, quite often the most exciting treat for many guests!
Also brilliant news you’re booking to stay with us again, we look forward to seeing you...
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An excellent hotel with great facilities -
SPA Was fantastic.
Excellent Service from all members of staff
However:
- Needs maintainance, paint carpet etc.
- Bedroom smells stale
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Great to hear that you thoroughly enjoyed the spa facilities. I will pass on your comments to the manager, who I’m certain will be very pleased.
Apologies for the issues you raised regarding your room, both of these I assure you do not reflect our usual standard.
We appreciate your comments regarding the excellent service you received from all staff,...
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I booked to stay here for one Saturday night in January for me and my fiance's 10 yr anniversary. I had read some fab reviews so thought it would be a nice treat. When I checked availabilty it only showed twin rooms instead of double so on my request I added that a double room instead of a twin would...
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Thank you for your kind review and i am glad to read that we made your anniversary stay extra special. We look forward to teh opportunity to welcome you back again in the near future.
Kind regards
Peter Hendry
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I spent two nights here recently for a conference. The fountain that dominates the entrance drive is majestic and the buildings generally are fascinating, evocative and well-designed. Reception staff were really welcoming, and checking in includes a delicious fresh Doubletree cookie...what a lovely touch! Conferencing facilities were excellent and all the staff..especially the splendid concierge Roberto, and David on the...
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Fantastic review from a conference user. Thank you. I will be sure to pass on your comments to Rob and David who i am sure will be delighted, and look forward to welcoming you back in the future and maybe, just maybe the presidential suite!
Kind regards
Peter Hendry
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