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Mercure Chester Abbots Well Hotel Reviews, Cheshire

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Mercure Chester Abbots Well Hotel

4.0 of 5
Whitchurch Rd | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Hotel amenities
Mercure Chester Abbots Well Hotel
53 traveller photos
Ranked #19 of 45 hotels in Chester
4.0 of 5 stars 400 Reviews
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400 reviews from our community

Traveller rating
    128
    137
    84
    32
    19
See reviews for
Families
70
 
Couples
204
 
Solo
7
 
Business
32
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Average”
3 of 5 stars Reviewed 19 May 2013 NEW

We recently stayed at the Mercure York and had a brilliant stay so I had no hesitation in booking this hotel when we went to Chester over the bank holiday weekend (Sat till Monday). Our party consisted of my husband and son plus our friends and their daughter. First impression on arrival was not good but once inside it was... More

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GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review
21 May 2013

Dear Trip Advisor Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel. I was pleased to read that you found the hotel to be suitable for you, but disappointed that on this occasion we did not exceed your expectations. I have noted your constructive criticism... More

Fenstanton
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Overall, not great”
2 of 5 stars Reviewed 19 May 2013 NEW

Booked for one night b&b. Checked in at 6pm, and the room we were given was uncleared from the previous night (beer bottles in the room, laundry untouched). While at checkin, heard another couple who had just checked in and came back to say there was already someone in their room Reassigned room, which was fine, small but functional and... More

Was this review helpful? Yes 1
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review
21 May 2013

Dear Trip Advisor Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel. Please accept my sincere apologies that we did not exceed your expectations. I have noted your constructive criticism as your feedback is very important to us as we continue in our search for... More

Maynooth, Ireland
Senior Contributor
46 reviews 46 reviews
45 hotel reviews
Reviews in 41 cities Reviews in 41 cities
181 helpful votes 181 helpful votes
“Perfectly fine”
4 of 5 stars Reviewed 15 May 2013 NEW

Stayed here for 2 nights recently with my son. The room and hotel were clean and the staff were very polite. Thought the bar was a bit expensive so we only had one drink there. The location is fine if you have a car and there is good access to the main roads and into the city centre. I would... More

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GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review
16 May 2013

Dear Trip Advisor Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. Once again, thank you for your... More

Reading, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Good hotel”
4 of 5 stars Reviewed 15 May 2013 NEW

Lovely stay here last year. My partner enjoyed cheshire oaks whilst I had a game of golf nearby then we came back to the hotel and just found everything to be relaxing and calm. Breakfast was a bit chaotic but it was a busy weekend by the looks of things.

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GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review
16 May 2013

Dear Trip Advisor Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. Once again, thank you for your... More

Solihull
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
“good location”
3 of 5 stars Reviewed 14 May 2013

I have just spent 2 nights B&B with dinner on the first night. My boyfriend and I travelled together. The hotel is comfortable and clean, as are the rooms. No problems encountered except that our room was not cleaned until 4pm ish on our second evening, which I thought was a bit late. I think they should have cleaned the... More

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GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review
16 May 2013

Dear Trip Advisor Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel. I was pleased to read that you found the hotel to be suitable for you, but disappointed that on this occasion we did not exceed your expectations. I have noted your constructive criticism... More

Gloucester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“NOT VERY GOOD”
2 of 5 stars Reviewed 13 May 2013

Various things in room didn't work,including very complicated internal T.V. Poor at reception,didnt know what the evening menu was until 5.pm.Poor internal signs.Breakfast o.k. It seems as if they are more set for coach parties rather than individuals. The previous night was spent at a local B&B which was superior and less co

Was this review helpful? Yes
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review
16 May 2013

Dear Trip Advisor Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel. Please accept my sincere apologies that we did not exceed your expectations. I have noted your constructive criticism as your feedback is very important to us as we continue in our search for... More

Chester, United Kingdom
1 review
“great staff”
4 of 5 stars Reviewed 12 May 2013

only stayed the one night and found the room clean and comfortable.what made the difference to another hotel i stayed in near chester was the staff,richard and lee couldnt do enough to help and i must say how nice it was to see the same happy smile last thing at night as first thing in the morning

Was this review helpful? Yes
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review
16 May 2013

Dear Trip Advisor Thank you for your recent review of the Mercure Chester Abbots Well on Tripadvisor.com I was delighted to read that you enjoyed your stay with us and particularly the customer service you received from Richard and Lee, please be assured that I will pass your kind comments onto them and the remainder of the team, I know... More

Gloucester, United Kingdom
1 review
“Not what it used to be”
2 of 5 stars Reviewed 11 May 2013

We have stayed at this hotel on numerous occasions, at least once or twice each year, with stays usually 2 or 3 days, for the last 15+ years. No probems in the past and food in the restaurant has always been special. On this occasion restaurant was very poor and the emphasis was clearly on cheaper meals for touring coach... More

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Review collected in partnership with Accorhotels.com

GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review
16 May 2013

Dear Trip Advisor Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel. Please accept my sincere apologies that we did not exceed your expectations. I have noted your constructive criticism as your feedback is very important to us as we continue in our search for... More

Sandhurst, United Kingdom
1 review
“OK, not sure I'd go there again”
3 of 5 stars Reviewed 11 May 2013

Overall my stay was ok, nothing specatular, but nothing aweful either. Breakfast was served from 6.30am and I didn't eat unti 8.30am cereals etc on offer all fine but the hot buffet (what was left of it) had clearly been there a while!

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review
16 May 2013

Dear Trip Advisor Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel. I was pleased to read that you found the hotel to be suitable for you, but disappointed that on this occasion we did not exceed your expectations. I have noted your constructive criticism... More

Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“" you get what you pay for"”
3 of 5 stars Reviewed 9 May 2013

Found this hotel in a local paper on offer for £120 for 2 nights plus meal on 1st nite which we thought was a good offer so booked then we had an email to up grade for £20 a nite for a recently decorated room and extras which we took up .Booking in no problem then on way to room... More

Was this review helpful? Yes
GMMercureChesterEast, General Manager at Mercure Chester Abbots Well Hotel, responded to this review
10 May 2013

Dear Trip Advisor Thank you for taking the time and trouble to post your feedback on Tripadvisor following your stay at the Mercure Chester Abbots Well Hotel. I was pleased to read that you found the hotel to be suitable for you, but disappointed that on this occasion we did not exceed your expectations. I have noted your constructive criticism... More

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Hotel Summarization (Beta)

What travellers say

  • “Very good” (14)
  • “Swimming pool” (7)
  • “Leisure facilities” (6)
  • “First nights” (4)
  • “Bar area” (4)

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Additional Information about Mercure Chester Abbots Well Hotel

Address: Whitchurch Rd | Christleton, Chester CH3 5QL, England (Formerly Ramada Jarvis Hotel)
Region: United Kingdom > England > Cheshire > Chester
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotels in Chester
#13 Business Hotels in Chester
#18 Family Hotels in Chester
Price Range: £
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Modern Hotel in spacious grounds located in quiet suburb overlooking famous Abbots Well. ... more   less 
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Also Known As:
Ramada Chester
Chester Ramada
Mercure Chester Abbots Well Hotel Cheshire

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Mercure Chester Abbots Well Hotel
Whitchurch Rd Christleton
Chester CH3 5QL
England
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