Our wedding event here could not have gone better - it was superbly co-ordinated by their events manager and all their staff were exceptionally efficient and well trained. The rooms are comfortable and spacious and facilities excellent. The food is superb- excellent quality and so efficiently presented by the staff. Our only complaint of the whole weekend was the under-staffed... More

This hotel is a good clean B&B but it lacks the ambiance to stand out. The rooms are basic. The bed was comfortable and the room a reasonable size, however you heard the water running through the pipes from the neighboring rooms and the rooms above. The hotel has a swimming pool that is utilised by external hotel guests, the... More

The original house's ground floor reception room are lovely - great high ceilings and tasteful decor.- and for breakfast the views from the conservatory overlook the sea. There is a lovely garden area - (shame you cant access from the conservatory to take tea outside after breakfast though) Breakfasts are decent - cooked to order, and selection of cereals, fresh... More

We stayed at the hotel for 4 nights and staged our wedding there (30th May 2013). The facilities were great, the rooms large and the location an easy 10 minute walk from the centre of Falmouth (not so easy walking home uphill though!). The gardens were stunning and there is a decent sized pool. Nikki, the hotel manager, looked after... More

Hotel is more than the advertised ‘stroll’ to Falmouth centre. Public lounges are freshly decorated and particularly lovely. But our stay was marred when for two mornings we couldn’t have breakfast in the conservatory as the tables were being laid for lunch and we were made to eat in the dark dining room (chocolate brown walls are probably very nice... More

Went to a bash at the hotel (my wife's surprise 40th) and was really impressed with the service from start to finish. The staff paid a special regard to making sure everyone was satisfied and the evening went really well. The food was excellent and would definitely go there again.

After staying here previously when it was under a different name I did have my doubts but was pleasantly surprised. Lovely room (old double) felt very cosy with a large bathroom. Slight problem with a leaking overflow on the bath but nothing major, just a small hiccup. The only thing about the room is the lights / plastic chandeliers (I'm... More

The Merchant's Manor is a beautiful building and makes a good first impression. It has had a recent facelift of the public areas and I was really impressed by the initial impression, it felt very luxurious. The hotels corridors were a bit of a labrynth and the decor was not as fresh as the downstairs area. My room however was... More

Living locally decided to go to the Merchants for a friends 40th birthday. The hotel wree very helpfull in organising the meal and helped us with a pre order menu that people visiting from up country could see. On arrival we were met by the hotel staff and head chef and the customer service was outstanding from the very start.... More