We got a really good deal on line and paid less than £50 for a double room without breakfast. We were not allowed to check in early but left our luggage whilst we went out and about. The room was fine; on the front, clean and sufficient for our needs though the bed wasn't very big or comfortable. I agree... more

We booked a deluxe room, which was at a reduced rate, through a booking site. We were disappointed that, on reaching the room, it was of a worse quality than than the standard room we had in this hotel the year before. I'm not sure in what way the room is "deluxe". The bed was two singles pushed together and... more

Great location. Beautiful public areas. Rooms small and simple, worn carpets and furnishings. Amenities befitting a 2* hotel, not 4*. Bedding did not even fit the mattress. Pillows and mattress were well past their useable lives. Towels left on floor for replacement were simply re-hung on the rack. Requested an adjustment on our prepaid stay. Non responsive to complaints to... more

Stayed just for one night in a 'Deluxe Double Room'. We didn't pay for a 'view' so we overlooked the graffiti on the wall of the building next door. The location is very convenient - right in the city centre. The hotel is beautiful; the halls and lobby are very grand. Sadly that's where the advantages of this hotel end.... more

Where does one start for the money we paid? To find there was no heating we were told it wasn't cold enough, to wake up Saturday morning to find no hot water for most of the morning, not even the towel rail worked - the Receptionist told us the fuse had been taken out because people may burn themselves. Our... more

Booked a very cheap deal here for one night through eBookers - if you pay more than £50 a night then you're probably paying too much. If it seems too good to be true, it is. The good points: location - right opposite Exeter Central Station; service - the receptionist couldn't have been more friendly and helpful. The bad points:... more

Where do we start.? Booking in was a nightmare for a large group with only one receptionist . Room allocations were wrong despite an advance rooming list - one room was a double (party of 24 men) and it took over 45 minutes to allocate another room. Card access to rooms was also problematical over the three day stay, with... more

Suspect staff are not well trained in customer service. Ignored at reception on arrival while receptionist dealt with hall porter. Breakfast very poor, and service there equally so. I would expect better at a downmarket cafe. Cold plates. No cups and surly response when asked for some. A shame as overall the building & its position have the potential to... more

Used the hotel for a one night stop over so that I could attend a meeting. Located immediately opposite Exeter Central train station, which was good for me as I had travelled by train! Five minute walk from city centre. Appeared to be the main route home for late night revellers, which made it noisy if your room overlooked the... more