Great location. Beautiful public areas. Rooms small and simple, worn carpets and furnishings. Amenities befitting a 2* hotel, not 4*. Bedding did not even fit the mattress. Pillows and mattress were well past their useable lives. Towels left on floor for replacement were simply re-hung on the rack. Requested an adjustment on our prepaid stay. Non responsive to complaints to... more

Stayed just for one night in a 'Deluxe Double Room'. We didn't pay for a 'view' so we overlooked the graffiti on the wall of the building next door. The location is very convenient - right in the city centre. The hotel is beautiful; the halls and lobby are very grand. Sadly that's where the advantages of this hotel end.... more

Where does one start for the money we paid? To find there was no heating we were told it wasn't cold enough, to wake up Saturday morning to find no hot water for most of the morning, not even the towel rail worked - the Receptionist told us the fuse had been taken out because people may burn themselves. Our... more

Booked a very cheap deal here for one night through eBookers - if you pay more than £50 a night then you're probably paying too much. If it seems too good to be true, it is. The good points: location - right opposite Exeter Central Station; service - the receptionist couldn't have been more friendly and helpful. The bad points:... more

Where do we start.? Booking in was a nightmare for a large group with only one receptionist . Room allocations were wrong despite an advance rooming list - one room was a double (party of 24 men) and it took over 45 minutes to allocate another room. Card access to rooms was also problematical over the three day stay, with... more

Suspect staff are not well trained in customer service. Ignored at reception on arrival while receptionist dealt with hall porter. Breakfast very poor, and service there equally so. I would expect better at a downmarket cafe. Cold plates. No cups and surly response when asked for some. A shame as overall the building & its position have the potential to... more

Used the hotel for a one night stop over so that I could attend a meeting. Located immediately opposite Exeter Central train station, which was good for me as I had travelled by train! Five minute walk from city centre. Appeared to be the main route home for late night revellers, which made it noisy if your room overlooked the... more

Elegant public areas, except Dining room .Our room looked tired and not as clean as it should be- disappointing for a deluxe double for which we paid full price. No times of meals/arrival/departure in room- explanation given that barrier for car park had just been installed! . That comment summed up the indifferent service levels- ranging from good to in... more

There were only two things good about the hotel for us - it's location (near to the station and the shuttle bus to the university for our son's graduation) and the charming barman on our first day. The standard, size and location of our bedroom (overlooking the rear of the hotel) were not good for the amount of money we... more