Dear Guest Thank you for leaving a review on trip advisor following your recent stay. I am pleased to learn you enjoyed the leisure club, restaurant and bedroom. You comments regarding the car parking have been noted and we will be sure to increase the prominence of the charges on our website - chargable car parking is detailed but I... More

Dear Guest Thank you for your recent review. Our leisure club changing rooms are dated, but are cleaned religiously on a twice daily basis. We have been upgrading the whole hotel on a rolling programme over the last 18 months and these changing rooms are one of the remaining items to tackle. In the last couple of months we have... More

Dear Guest Thank you for your review on Trip Advisor. I am sorry you were diappointed with your stay. Our Superior rooms have air conditioning, complimentary mineral water, walk in showers and complimentary tray charges on room service. I am sorry if they did not meet your expectations, most of our guests value the additional in-room features for the small... More

Dear Guest Thank you for your review. I'm sorry to learn that you were disappointed with some aspects of your stay. We are normally commended for the selection and variety of hot and cold food buffet and our a la carte breakfast menu offering, so it is particularly disappointing that it was not to your liking. Our continental selection includes... More

Dear Guest Thank you for your very positive review following your recent stay. We are so pleased you enjoyed your time with us and foudn the staff so friendly. We hope to welcome you back to Mercure Exeter soon Kind regards Fiona Darde More

Dear Carolyn Many thanks for your review on Trip Advisor following your recent short break at Mercure Exeter Southgate. We are pleased to learn that you have an enjoyable and relaxing break with us. I am glad you found the room comfortable and enjoyed our walk in showers. I will certainly note your comment reference storage of clothes and remind... More

Dear Guest Thank you for leaving a review on Trip advisor following your recent stay. I was pleased to learn you found the staff pleasant, hotel clean and well located and the breakfast good. I am sorry you would have preferred a bath in your Privilege room, most of our guests prefer our large walk in showers but we will... More

Dear Guest Many thanks for your glowing review; many of our guests value the fact that we have plentiful onsite parking in the heart of the city centre, making the hotel an ideal base for exploring on foot. We look forward to welcoming you back on business or pleasure. Kind regards Fiona Darde More

Dear Fiona Many thanks for choosing to celebrate your anniversary with us. I'm so pleased to learn that your found our staff and service to be so friendly. Today we are launching our new cocktail menu so next time you visit you can stay all evening and relax with us. We look forward to welcoming you back soon Kind regards... More