Our over-night stay was in the very impressive Tower Suite which has views over Plymouth Sound and the City with the added use of a telescope! We decided to book in at The Duke of Cornwall as we had tickets for the Katherin Jenkins show at The Pavillions which is right opposite the hotel so why rush down for the...
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Check in was speedy and we went to our room on the 4th Floor Room 416 was easily one of the nicest rooms we have ever stayed in,beautifully decorated, a lovely bathroom, comfortable
beds and a very nice sitting area with a wide screen T. V. The Hotel is very convenient if
as we were you are going to a...
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Dear angie036,
Thank you for your great review. We're glad you enjoyed your stay and liked room 416, it seems room 416 is becoming a subject of topic on Tripadvisor! We'd agree, it is a great room!
Hopefully we will see you again soon, thanks again.
Regards,
P.Adams
Operations Manager
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Room 416 is possibly the most fantastic hotel room I have stayed in! It is huge with fantastic decor and carpet, 2 steps down to a lounge area. Clearly newly decorated - what wonderful wallpaper! Very contemporary Style bathroom with waterfall taps and one huge square shower head! The main staircase is spectacular! At breakfast we were greeted by a...
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Dear Spinchin,
Thank-you very much for your great review. We do our very best to provide a first class product and complement that with caring and dedicated staff. It's nice to read that we are 'getting it right'.
Many thanks again and I hope we will see you again soon.
Regards,
P. Adams
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We decided to stay in the Duke of Cornwall because it is in a good location and we like the older style feel of hotels.
Check in was smooth but i didnt feel like the receptionist had much of an idea on dinner when we queried about it.
Room: Newly refurbished. Wallpaper was pink with flowers which wasnt to our...
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Dear Spinny4,
Thank-you for your review. We were glad to read that you enjoyed your stay and food. I have passed your comments onto the restaurant staff who were delighted to read your review.
I hope we will see you again soon.
Regards,
P.Adams
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Well where do i start, on first glimpse of the hall we were useing i was impressed with the table decorations and the space for our works party but alass thats where it ends. On arrival of our hot buffet it went down hill,we had a choice of 3 hot dishes all equally tasteless apart from being too salty, maybe...
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Dear carolinemay1961,
We were disappointed to read your review of the hotel.
We have since spoken to the organisers of your event who were very happy with all aspects of the evening.
It is unfortunate that on this occasion we did not meet your individual expectations.
I hope you may choose to return in the future.
Regards,
P.Adams
Operations Manager
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Stayed two nights using Best Western Points. Hotel has a great location. Staff were friendly, waiters did a tremendous job, great food.
hotel was undergoing renovations. Lounges had bare floors, they were replacing the carpet on the main stairs when we arrived. So got a glimpse of the old and the new. Colour of new carpet adds to the history...
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Dear Agforguy,
Thank-you for taking the time to leave a review following your stay. I'm glad to say we completed the refurbishment of the ground floor, lounge and grade 2 listed staircase in November 2011. Since it's completetion have had many positive comments, especially about our bespoke Axminster carpets. We have now moved into our grand ballroom and have nearly...
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We chose for the second year running to have our family Christmas Day lunch at the Duke of Cornwall and it was wonderful!
The food was of very high quality, perfectly presented and piping hot. The staff were all extremely smart, helpful and efficient and our lunch was a relaxed and enjoyable event.
The Hotel decor had improved since our...
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Dear Karen C,
Thank you for your lovely review. We are delighted to read that you enjoyed your Christmas lunch. You wouldn't recognise our Ballroom now as on the 2nd of January we started refurbishing. It is almost complete with only a little decorating and the carpet to lay. Its looking really great and worth a visit, even just for...
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From the moment of arrival when i had to wait for 15 minutes for batteries to open the room door until check out this was a dismal experience. Pleasant enough room 517 but the promised view is through small windows. The bathroom is stupidly impracticle with no shower counter or place to put shaving or brusing equipment. A small clock...
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Dear tboyland,
Thank you for taking the time to leave a review regarding your recent stay. I was dissapointed to read you were not totally satisfied. I have made careful note of the items you have mentioned and will convey these to the relavant departments. I can assure you we take all feedback seriously and will always use this to...
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Very dates, even a quality hotel beats this. Needs a good lick of paint and a revamp!
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Dear StolenSatNav,
Sorry to read that you thought the hotel was dated. We have invested a great deal of money in the fabric of the building in the last few years. Our ground floor areas have just been finished, complete with bespoke Axminster carpets and we are currently spending £40,000 on our magnificent Ballroom. At the same time we have...
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We attended a Christmas party night and were very dissapointed. On arrival we were greeted by the host and taken to our tables. First hitch. We were not advised when making the booking that tables were for 8 so we would be on 2 tables. We have taken our staff to party nights at various hotels for the last 15...
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123 Reviews
219 Reviews
228 Reviews
