We stay regularly at the Copthorne and are very surprised by the negative reviews here. We actually go again tomorrow for the weekend. We never upgrade - always have a standard room and find the beds really comfortable, staff very friendly and sometimes have a bar snack which is good. We usually have the breakfast included and seriously can find... more

Stayed at this hotel for two nights, although the staff were nice and friendly, the hotel is very old and is in a poor shape. We booked a deluxe double room (supposedly a suite) which was extremely small, and too out of date. The place seriously needs a major revamp to put it at par with the standards today, especially... more

Five years ago I stayed in this City Centre hotel. How can things change in such a short time? The overall impression is of an institution struggling on the verge of financial collapse. Arrival was typical English greeting at 1pm. "Yes we have your reservation, but there's no room ready". I guess she had nothing to smile about. No coffee... more

What a poor 4 star was hotel, all areas are tired and dated.We found just one set of towels in bathroom, but then later on found the other set in the drawers !!???.They had seen better days.The TV was from the 70's and where the mini bar used be housed is now a void with a door.WE found only one... more

Last minute booking arrived late, very disappointed and would def not return don't know when they got the 4th star but must not have been reviewed since the 70's, over priced with dated bathroom and decor towels felt like they had been startched ! breakfast very average not worth the money more

Great city centre location, clean spacious hotel, good staff. The hotel itself is hard to critisise, but for the money, i feel it wasn't very good value. The Plymouth Holiday Inn can cost up to 50% less with an equally good (if not better) location and simalar standard of room. The Copthorne hotel is a quality hotel, but shop around,... more

At less than £50 a night this hotel represents very good value for money. Staff were friendly and efficient. Hotel is a bit tired and could do with an update, but at the price cannot complain. more

We stayed on a Sunday night - great to be able to park on site but that is where the positives stop.... On arrival the reception staff were rude and off hand, the hotel (lift and corridor) smelt very strongly of stale alcohol, our room on the 4th floor was clean but shabby and old fashioned. In need of a... more

Having now had a chance to read the reviews as we booked in at last minute for three nights. The hotel has obviously worked very hard. The staff was top class, well disciplined, pleasant and smiling all the time. We paid £44 per night for the room, not sure what the usual rate is. £4.80 per night to park the... more