My wife and I had a 3 day break at the Headland from 3 Feb. The hotel itself was a lovely period building well maintained and in good decorative order. The evening meal was a five course meal of excellent quality and the breakfast had sufficient variety to satisfy the most fussy eater. The service couldn't be faulted. A minor...
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Terrific to hear that you enjoyed your recent stay and the food in our Restaurant. Whilst your room was one of the more compact ones, I trust the wonderful view may have compensated. Thank you so much for your review.
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me and my husband, who are both in our 30's recently stayed at the headland for a 4 night break with our 3 year old son. I could not disagree more with above said review. The food and resaturant service was excellent. I did not time the service times but they felt spot on. Yes there was a lot of...
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Thank you for taking the time to send your heart-warming review. I am delighted your experience with us in the company of your young son was so enjoyable and relaxing. I am particularly pleased you enjoyed the friendly service of our staff. The other review you refer to has been graciously withdrawn by the reviewer, and he has since been...
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We have stayed there befor and whent back because it was great, food excerlent, room great, staff they are always there for you nothink is to much trouble, we will always go back there, very clean and helpfull. If your looking for hotel the headland is the one for the price, food, room,very clean,helpfull staff. Rob & maderlain pensioners merseyside.
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Reviewed 4 January 2010
Reviewed 30 October 2010
Thank you Rob and Maderlain for your latest concise review following another welcome visit. Please make yourselves known to me next time, which we hope will be soon.
Best regards - Toby Downer
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Spent 5 days there with a local tour company. Couldn't ask for a better hotel. Staff were very welcoming and helpful. Food and service excellent. Room, clean and spacious. Tea/coffee and biscuits on day of arrival and departure. Evening entertainment and free gifts. Although we had coach tours every day, if you only wanted to spend time in Torquay the...
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So pleased to hear you enjoyed your stay so much. We look forward to welcoming other guests coming upon your recommendation, and hope to see you again before too long. Thank you for the time you have taken in posting your review.
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just returned from a 1 night stay at the headland great building with lots of character ,the price we paid included dinner & breakfast ,we felt what we recieved was great value for money , my only complaint would be that we felf our evening meal was served in a hurry !!! with no time at all in beteen courses...
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Many thanks for your review, and it is great that you consider us fantastic value for money.
I am though sorry you felt rushed during Dinner, particularly as our staff are instructed to allow guests to enjoy the food and their whole dining experience with us in a relaxed environment. Some guests require a speedier service and I apologise that...
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thankyou for a lovely stay we were part of gb tours coach trip and really enjoyed our stay. staff very friendly. rooms very clean .fabulous food large portions though, how our waitress remembered our different orders on a table of 8 i don`t know and placed them all without asking.i know we can`t all have the very best rooms but...
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I was pleased to hear your stay with us was lovely, and am very grateful for your time in posting such a super review. It is good to know you are recommending us to others, and we look forward to your next trip to us before too long.
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Stayed for a 'Turkey & Tinsel' three night weekend. We had Christmas Eve, Christmas Day and New Year's Day with good choices of menu. They did it all very well with unexpected 'extras' - Christmas presents, afternoon tea with mince-pies. Most rooms have sea-views. There is some on site parking for about a dozen cars, more is planned. A free...
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Thank you for your review and very positive feedback. We are so pleased you enjoyed the many features of one of our Tinsel and Turkey breaks. We look forward to a return visit, maybe try a different season and experience again our wonderfully mild climate, year-round.
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I have stayed at this hotel on two occasions the first was for a freinds wedding and the second time traveling on leisure.
The first annoyance is that there is littrally no parking at all so you have to park mounting a grass verge. Check In was ok and the staff so so. Over all food was nice and the...
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I was dismayed to read your review, and am truly sorry you appear to have had such a negative experience during your stay with us in November. Whilst the Receptionist you mentioned is no longer with us, I would genuinely welcome the opportunity to look into specific points, if you would care to contact me personally, so we can establish...
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Stayed here early Novemeber.This was our first visit to this hotel & will certainly go there again. Situated in a lovely position overlooking the sea & we were lucky enough to have sea view room.
The Christmas decorations were beautiful & very tasteful.It was nice to be greeted by the manager on our arrival & then to have a welcome...
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Thank you for the time taken in sending your review, and we are delighted you will be returning. Our decorations have once again been award-winning and I thank you for the very positive remarks you make about our service, staff and food.
I am sorry you found the faux "New Year's Eve" party night entertainment a bit dissapointing compared to...
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Have stayed at this hotel over an 8 year period, so have various members of my family. A lot of changes/improvements have taken place over the years which has resulted in very impressive standards. Excellent standards of cleanliness provided by a hard working housekeeping team, stunning dining room with 1st class service and on most occassions food to match.
Although...
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Thank you Anthony for your time spent in sending another review. As a regular guest with your family over many years, it is particularly gratifying that you can appreciate the constant improvements that we are making to take the hotel forward in terms of facilities, decor, catering, hospitality and service. Our staff are definitely one of our main strengths, and...
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