Our room was very tired looking it smelt awful but reception lent me some air fresher and offered to move us we had a tap that came n and off when it fancied it hot tap in sink didn't work at all shower was basic but useable staff very freindly and helpful the bar was ok and unite well priced... More

Stayed at the Grosvenor for a surprise birthday party, have to admit rooms very tired. However, at £39 for BB for a room and staff who are lovely, polite, helpful and enthusiastic you would be hard pushed to go wrong. Breakfast was good, everything in the hotel clean. The party was brilliant and best of all the surprise of seeing... More

We came here in a DBB deal last minute for the Friday night. We got there late, around 8pm so expected to miss our included dinner. The lovely lady who checked us in said not to worry and arranged for us to still have our meal! What a great start! The problem was the next lady we encountered didn't know... More

Don't hesitate to go with one of their on line prices. We paid £39 bb for two!!! What outstanding value. Yes it needs some TLC but show me somewhere at twice or treble this price that doesnt. Excellent staff. Don't be put off by the TV series, go because of it and enjoy!

Took my family to the Grosvenor on Sunday for a surprise lunch for my wife's birthday. We took a chance by turning up without e reservation, but were told that it would be no problem. We had a fantastic carvery, then had a look round the hotel, to compare real life to the TV program, of which we were both... More

what a shame our friends had booked a weekend away at the Grosvenor hotel after viewing the website which advertised newly decorated and spacious rooms to book.....what a joke the first room we was allocated was tiny, dingy and could be only be described as glorified storage room situated right above the kitchen on request we was moved to a... More

The family went this weekend for my son's 9th birthday. He was treated like a king and he will remember it forever. Yes the hotel is tired but it is really clean which is the main thing. The staff are excellent and their added smiles and welcomeness really make the hotel. The food was also very good. We will be... More

quick note - mark jenkins sold this for £1 m punds to keith richardson great staff, ok food great location the place is great, Hotel looked Tired in all aspects as its in need of work and hasnt been kept up, but i cannot say that we didnt have a comfortable stay

We had seen the Grosvenor on the television and what a disappointment it was. The hotel is in desperate need of a total refurb. Our bedroom was up so many flights of stairs which would have been fine if we were mountain goats not two 70 year old O A P s. The carpet in our bedroom was dirty with... More