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| Trafalgar House | £71 | 0.4 mi 0.6 km |
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| restaurant | Distance | Rating |
|---|---|---|
| Inn @ The Grosvenor | 0.0 mi 0.0 km |
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| The Garden Restaurant | 0.0 mi 0.0 km |
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| Steps Bistro | 0.9 mi 1.5 km |
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| Thing to Do | Distance | Rating |
|---|---|---|
| Cockington Gardens | 0.4 mi 0.7 km |
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| Agatha Christie Mile | 0.9 mi 1.5 km |
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| Babbacombe Model Village | 1.7 mi 2.7 km |
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We stayed 7th - 9th Aug '09 We won the weekend from filling out a questionaire on a previous weekend. Our stay was excellent, room was a larger one with lovely decor. Very clean. Staff were all really friendly, helpfull and polite. Food was great. We used the outdoor pool even though the weather was not brilliant, it was really... more
Thank you for your response, we really appreciate the feedback. It's lovely to hear that you think we are on the up and over the next 12 - 18 months we are hoping to refurbish all of the bedrooms and some other remedial works. We look forward to welcoming you back to the Grosvenor in the not too distant future.
I would recommend this hotel if we were a couple ..As thete are lots of stairs, up to rooms, down to breakfast hall etc it wasnt really suitable for our non walking 13 month old. it was nice enough although we had one of the old unfurnshed rooms so it was very dated and in need of modernisation. The staff... more
Thank you for your review, we really appreciate the honest feedback. I will speak to our Recption Team as to why you were allocated a room at a higher point of the hotel, although I think it was that there was nothing available in a lower part of teh building. The next 12 - 18 months are particularly exciting here...
I booked this room through the Conference Centre booking service and heving seen the publicity photos of the hotel looked forward to our stay. Sadly from the moment of our arrival my heart sank . The hotel is well located but very scruffy and sad looking. Our room was located on the third floor at the top of a flight... more
Thank you for taking the time to write a review on the hotel and I'm sorry that your experience didn't come anywhere near your expectations. We have worked very hard over the last few months on developing the team here and hence the favourable reviews that you mention. The next 12 - 18 months will be very exciting for us...
The hotel is situated in a road with many other hotels. When we arrived we were not impressed with the outside as it needed some maintenance work namely painting.. When we arrived at our bedroom our hearts sank. The bathroom was large but had no curtains at either of the frosted windows which faced on to the road. The twin... more
Thank you for leaving a review on this site regarding your recent stay at the hotel, I am a little concerned that if you raised these issues with the hotel staff we did nothing to try to rectify your issues. I am very sorry about this but I have no record of any comments made by yourselves. We would very...
We stayed at the grosvener hotel on the 21st - 23rd, we have visited the hotel several times for Salsa events but always stayed with friends, we decided to treat ourselves and stay in the hotel for the weekend, it was very busy as there was a wedding on the same day as the salsa event, this caused a probelm... more
Many thanks for taking the time to review the hotel on this site, we really appreciate the feedback. I'm glad that the team here reacted well with regards to the parking and that you enjoyed your stay. We look forward to welcoming you back to the hotel in the not too distant future for the next Salsa event.
We were initially upgraded to an executive family room as Lastminute had incorrectly taken our booking and money! It was far from being executive and the only hotel I have stayed in and come away wanting a good shower! General cleanliness was very poor they attempted to make the beds over each day but bins were not emptied and with... more
Thank you for taking the time to write a review and we take on board all of your comments. We have looked into all of the points you have raised individually and actions have been taken to rectify any shortcomings. I am sorry you felt the way you did during your stay with us, if only you had brought your...
Having just returned from this hotel, I would recommend this hotel to anyone. The meals at the Inn@Grosvenor were fantastic and very good value for money. The swimming pool was lovely, the spa though has a very bad smell when you were in the water. The rooms were of a very good size although could do with being updated. Well... more
Thank you for taking the time to write a review on the hotel, and I am really pleased to hear that you would stay with us again. All of your comments have been taken on board and we have discussed your comments with our Head Housekeeper to ensure that there is no repeat of the issues you have raised. We...
We enjoyed our weekend very much and wished we were staying longer. We were made welcome by the reception staff, in fact we were both impressed by all the staff throughout our stay, both in the hotel and at the Inn who were pleasant , friendly, helpful where absolutely nothing was too much trouble. You don't find this too often... more
Thank you for taking the time to write a review on this website, feedback is really important to us and especially when a guest has had an enjoyable stay with us. We look forward to welcoming you back to the Grosvenor Hotel in the not too distant future.
Everything about the hotel was good. The breakfast was great and the meals we had in the Inn were excellent. Staff were very professional and also friendly. more
Just wanted to say a huge thank you for your review, it's always great to get feedback from our customers especially when they have enjoyed their stay with us. We look forward to welcoming you back in the not too distant future.
We booked a family room whilst at the Torbay Tennis Open. The Hotel was ideally located for Torbay Tennis Club (a two minute walk away) We were on a dinner bed and breakfast deal and were apprehensive of what kind of food to expect however we were not disappointed. This is like many hotels now in Torquay in that it... more
Just a quick note to thank you for your kind words after your recent stay with us. It is only with honest feedback from our customers we are able to offer the level of service our customers have come to expect from the Grosvenor Hotel. We hope to welcome you back in the not too distant future.
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