We were booked in for a local conference. The room was filthy, sheets not changed, human hair over the floor, bathroom very poor condition with sewage coming up through the plug hole. Complaints made, sheets changed, hair left, and sewage continued to come up!! Staff member also barged into room twice, one quick knock on the door then she let... more
Management response from
PandoraBournemouth, Managing Director
Although none of us like to receive adverse feedback, we need to know our guests' opinions.
The hotel had had a problem with the plumbing while this client was in residence, not something we had previously experienced. It was not sewage in the bath, but when new boilers were installed and tested, water discolouration from some old pipes occurred when...