Staff trained at the 'computer says no' school of customer service. Dirty rooms. Thin walls. Comedy scolding/freezing water in the shower. Matresses and fold-up beds stored in fire-escapes. 1970's decor, retro beds (velour headboards!) and swirly carpets. Midget-sized ironing boards screwed to the wall in hallways. Congealed food. Don't even stay here if someone else is paying. This place represents... more

Just got back from a short trip as a treat for my daughter, didnt book until the day before. Paid £85 for a twin room for one night. How on Earth this Hotel can justify its rates when the room we stayed in was not much better than a squat....curtains hanging off the rails, floorboards that felt like they'd give... more

This is a lovely hotel to stay in, perfect location from the Beach, town and short taxi ride to night clubs (cost around £3.00). Staff were pleasant, breakfast was yummy. However, could do with a remodernisation. The room we had was quite small but was ideal for its purpose. On the plus side, free WIFI!! more

Just spent two nights here and can honestly say that the staff and hotel were excellent....Everything we asked for was, was accomodated for and helpful friendly staff made the stay even more welcoming. A huge thanks to them all for making a good weekend gettaway with girlfriends memorable. We'll be definitely back next year. more

Stayed over the Easter period with my husband and two small children. Gary (The Manager) and the rest of the staff there couldn't do enough for us. The food was lovely and the choice was also excellent, they also had a seperate kids menu - which was great. Entertainment was good and overall we were so pleased we had chosen... more

Stayed here on Saturday night for £50 per room on laterooms.com and it was a lovely hotel. We weren't expecting to check in until 3pm but arrived in town at 12.30 so popped into Reception to ask if we could park the car and walk into town, the friendly Receptionist called the cleaning lady over and asked if our rooms... more

What a delightful hotel. We'd been planning a girlie weekend for months and picked out Bournemouth as our destination as we wanted to be by the coast. Bourne Hall Hotel seemed like the ideal location and was a good price. It did not disappoint. Friendly helpful staff, clean comfortable rooms, yummy breakfasts- which are a must if you are spending... more

I visited the Bourne Hall Hotel in December with my husband, sister and her 11 year old son after being recommeded it by our friends that live there. It was a lovely weekend, the location of the hotel is fab- just a short walk from the shopping and beach. We were on Bed and Breakfast, which was great, loads of... more

We stayed 4 nights over the Christmas period and had one of the most enjoyable experiences - the welcome and the staff were absolutely brilliant and nothing was too much trouble - we were extremely impressed with the quality and variety of the food during the festive period - the entertainment was very varied and of an extremely high standard... more