I genuinely have to say what a fantastic hotel this is. We came down with our 11month old daughter and stayed in a family room, which we were upgraded too. I honestly cannot fault this hotel in anyway. The staff were just so nice, polite and extremely helpful. Nothing was too much trouble. The food was just perfect. The selection...
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16 of us (6 rooms) stayed for one night on Saturday 4th Feb - it couldn't have been better for us. The lounges were perfect for so many of us and the staff were great. The fire alarm went off in the night (no fire) but the manager couldn't have done more to rectify the situation and letters were put...
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We had an excellent weekend break. The staff were very helpful. We had dinner both nights we stayed and the food standard was very high. The breakfasts were excellent too, and we would recommend the hotel and restaurant to everybody. It is the first time we have stayed in a Menzies hotel and were impressed with everything and everyone at...
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We stayed for a long weekend and the moment we walked in the customer service shone through the receptionist ensured we had a quiet room as there was a wedding taking place and the room was lovely (209) could not fault anything and I have stayed in many hotels over the years, the dinner menu was very varied and the...
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I did enjoy this hotel ,with its sea views and comfortable lounge. However, the taps in the bathroom had not been cleaned for years. The bathrooms and plumbing need upgrading
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Just returned from a fantastic weekend break at the Menzies Carlton Hotel in Bournemouth. The entire weekend was simply wonderful. I could not fault the Hotel in any way. From the moment I walked in, i was greeted by excellent Reception staff & recieved a lovely warm welcome. The room was simply outstanding, lovely & clean with plenty of room....
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.A Lovely Hotel with Excellent Food. And very attentive Staff. The Hotel could do with some new decor.Location is very good within a 15 minute walk into the centre of Bournemouth along a coastal path.
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Thanks for the kind comments about food and service. It’s good to hear positive things about the main focuses for us at the Carlton. We’ve been working on the quality and choice of our menus and service to make sure we exceed the expectations of our customers.
As team we wish to demonstrate a passion for intuitive hospitality and so...
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This was our fourth visit to this hotel and we stayed for the New Year package. I would recommend the hotel but not at such as busy time as the staff (who are brilliant and very helpful) were run ragged dealing with the many demands of the large groups of people (the hotel was full).The location is fabulous, easy to...
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Some really constructive feedback on the New Year package at the Carlton thanks for this and some of the positive comments you make about the team and the product we have on offer here in Bournemouth.
As indicated we have some really spacious rooms with great sea views and since New Year we have begun our refurbishment program of 34...
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Two night dinner bed & breakfast deal (with Dorset cream tea on arrival) was a very good deal. Both food and service were excellent throughout our stay. Porridge and fish were available at breakfast (to order). The evening dinner menu was imaginative, and the food was attractively presented. Service was attentive but unobtrusive. We had a superior room with a...
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excellent customer services very help full they go the extra mile to please and make your stay happy
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