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The Cliffeside


Hotel class 3.0 of 5
E Overcliff Dr, Bournemouth BH1 3AQ, England
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Reviews you can trust

56% Recommend
3.5 of 5 stars 74 reviews
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By trip type
All (74)
[ Date ] [ Rating ]
poor service
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1 of 5 stars
Devon
17 Aug 2009 | Trip type: Couples
1/1 found this review helpful

Do not stay at this hotel.We had ants on our dining table,were refused fresh fruit that was on the menu.Entertaiment and atmosphere were nil.Staff were rude and never aknowledged you.We must say that the staff on the reception desk were very helpful but we didn't need them through our stay much.We had temperatures around 23C. which was wonderful, but had... more

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4 of 5 stars
Coventry
9 Aug 2009 | Trip type: Couples
0/1 found this review helpful

We stayed at the Cliffeside for a four night stay. We found the staff to be very helpful, polite and friendly. We had arrived early and they let us check into our rooms 2 hours before the stated time. The room was not overly big, however we found so much to do it didn't really matter to us. We had... more

Management response from
Daniel Jordan, Manager

A pleasure to hear good feedback based on your stay with us. I am very pleased to hear you enjoyed your trip to bournemouth and the Cliffeside. Yes we do have a fabulous in house compendium with great reccomendations for places to eat in and around town I'm glad it helped. Hope to see you back at the Cliffeside soon....

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2 of 5 stars
london
7 Aug 2009 | Trip type: Family

Not impressed with hotel, although Zoe at reception was exceptional, helpful and pleasant. Stayed for one night in a side view room 234 - room very plain, and poky. Tiny 12in tv, the sort of set left over from the 70s. Mould on bathroom tiles behind shower attachment, hanging off tiles from two loose screws. Really squeaky floorboards, so can... more

Management response from
Daniel Jordan, Manager

Thank You BENB for taking the time to place a review and may I firstly apologize that your stay was not up to the standard you expected. Many thanks for the kind comments regarding Zoe and her reception team I will pass it on. The issue with the tiles in the bathroom that you mentioned has been addressed and there...

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2 of 5 stars
Portsmouth
3 Aug 2009 | Trip type: Couples

We made a last minute to decision to have a weekend away and was attracted to the The Cliffside Hotel due to a special offer and availability at such short notice. We found the hotel to be in a great location, both close to the sea and to the city centre. The main public areas in the hotel were very... more

Management response from
Daniel Jordan, Manager

Thank You for your fair and mixed review of the Cliffeside. Firstly I would like to apologize that not all your expectations were met when staying with us. I consider your review a very fair and unbiased, one in which I hope to answer all of your comments with the same feeling. The reception staff are being constantly praised for...

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3 of 5 stars
Kent, England
24 Jul 2009

We have just returned form a 5 day stay at this hotel. As we were a large group the size and location of the rooms was variable. The hotel is in a great location and the staff are friendly and helpful. The decor is a little dated, but the accommodation is reasonable value for money with plenty of choice for... more

Management response from
Daniel Jordan, Manager

Thank You for your review. Again its lovely to hear such great comments regarding the staff and there services to the guests. Thank You Your point in relation to the overflow is noted and has been addressed in last weeks. Work is on going to repair the gutter. The kitchen extractor fan is an issue that the hotel inherited when...

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5 of 5 stars
Corsham
23 Jul 2009 | Trip type: Couples

Me and my Fiance have just got back from our holiday in Bournemouth. During which we stayed at the Cliffeside Hotel. And I have to say this was one of the best hotels I have stayed in. The staff were helpful, friendly, polite, accomodating and good for a laugh. The rooms although slightly small served there purpose. The bed was... more

Management response from
Daniel Jordan, Manager

Thank You for your positive review of the Cliffeside. Its very refreshing to keep receiving such great feedback from our guests. I'm very pleased your stay was an enjoyable one. Looking forward to welcoming you back. Daniel Jordan

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5 of 5 stars
Kent
17 Jul 2009

My mother and I have just enjoyed a wonderful 3 night break at The Cliffeside Hotel. We loved our twin room with sea view, which was very clean, light and comfortable. All of the staff - in the reception and restaurant - were very polite, helpful, friendly and efficient. The location of the hotel is ideal for both the beach... more

Management response from
Daniel Jordan, Manager

Thank You for your lovely review regarding your stay at the Cliffeside. Your comments have been passed onto the staff and are most appreciated. We pride ourselves on quality customer service at the Cliffeside and receiving such good feedback really shows we are meeting our customers expectations. I look forward to welcoming you back. Daniel Jordan

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2 of 5 stars
London
11 Jul 2009
1/1 found this review helpful

Two of us stayed here for a total of 5 nights in June this year. The first room we were put in was so small you had to take turns standing up and the bathroom was the smallest I've seen in any hotel. We had paid extra for a sea view but the window was far too small to enjoy... more

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5 of 5 stars
Bournemouth
3 Jul 2009 | Trip type: Couples

My partner and I had a recent stay at the Cliffeside Hotel in Bournemouth. We stayed there for a 3 night break, which we most certainly needed! This hotel was in a perfect location for us - not too far from the town nor the beach, also great for walking down to the local restaurants and the bournemouth nightlife! We... more

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5 of 5 stars
TheFlewins
23 Jun 2009 | Trip type: Couples

Me & my fiancee stayed at this hotel from Saturday for 2 nights., we had a great stay here which the hotel is in a great location and has some fantastic views. All the staff was very friendly and could not do more to meet your needs. The receptionist were very friendly and helpful. Big thanks to Daniel who made... more

Management response from
Daniel Jordan, Manager

Thank you for your review. I am very pleased we met your expectations when staying with us at the Cliffeside and thank you for your kind comments. We look forward to welcoming you back in the future. Best Regards Daniel Jordan Manager

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The Cliffeside Also Known As

  • Cliffside Hotel Bournemouth
  • Cliffeside Hotel
Address: E Overcliff Dr, Bournemouth BH1 3AQ, England