Arrived for Spa break to find pool freezing cold, sauna and steam room not working. With no sign to say when it would be fixed. Staff unhelpful, i.e. manager when we complained about the spa, bar staff ignoring you, and restaurant staff getting orders wrong and ignoring you. On departure no one asked if we had a good stay. (Probably... More

Just got back from one night at the Queens, on the whole not a bad experience, food was good and the place was clean and tidy, but generally quit dated.The rooms were ok. But very thin walls so you could hear everything next door. Not great over a Valentine’s day night!! The pool was on the cool side, with the... More

As a school we booked our Xmas do there for western theme,bucking bronco and disco with buffet and set meal.We all dressed up and were looking forward to a good night but it was a complete let down.1st off we were shown to the tables and waited for the waiters/waitresses to bring out the food,the buffet food was placed on... More

Centrally located, friendly staff, this hotel is well located to access all the amenities of Bournemouth......we will be going back to stay at the Queens again. More

every thing about the hotel was great,and really good value for money,the breakfast were really loverly great choice plenty of it all nicely cooked the evening meals were fantastic could not have got better anywhere ,all the staff were very helpfull ,a special thank you to pattrick in the restrurant,the bedrooms were loverly and keeped nice and clean ,will defentley... More

Very good value for money, the room was clean and cosy, bed very comfortable, shower with a perfect pressure, the food was just amaaaazing!! I absolutely loved it. Great location,just next to the beach and maybe 10 mins away from the centre. Overall, we had a very nice time there, the only thing that could look better was the swimming... More

We paid £98 for two nights B&B fri and sat what fantastic value, our room over looked the sea and was a family room so lots of space. Location is one of the best points of this hotel 10min max to sea or town centre. Breakfast was fantastic all you can eat buffet cooked or cereal. When we went hotel... More

I try and stay in hotels with gyms and pools to give me something to do of an evening when I'm away working. The gym in this hotel was poor. I small room with no natural light, cramped, with broken equipment. It was so poor that after my first use I went running along the front instead. A much better... More

Room upgraded from single to double at no extra charge. Pleasant check-in experience, however I wasn't advised by reception that due to the low number of guests breakfast was to finish early in the morning. There was apparently a notice on the end of the reception desk that wasn't pointed out to me. So when I came down the following... More