We booked the Norfolk Royale for a long weekend, we visit Bournemouth often and usually stay in a supposed trendy hotel on the east cliff, but fed up with bad bedrooms and rude staff we decided to have a change. We are so glad we did, from the moment we arrived the staff were great, friendly and helpfull. Our room... more

We stayed for 2 nights On arrival we were offered a porter who took our bags to our room, first impression..nice and clean. decor is English/Traditional The room, a family room was a good size, bed was comfortable, even the kids beds Pool was a good size, Restaurant was nice (high chair for the little one) Staff were friendly and... more

The reason for our trip to Bournemouth was a little break and we got a really good deal on travelzoo to stay 3 nights at the Norfolk Royale which included a free bottle of champaigne which was very nice. Overall as i had seen revies on trip advisor on this hotel (after we had booked it) and on the whole... more

The pros : Good location, friendly staff, safe family feel hotel with no 'hoodies' or young crowds of yobs... The cons : Decor in rooms was too dated, bathrooms were old and a bit small, swimming pool was way too small, and steam room was a bit smelly and not 100% clean. However, if you are planning on spending most... more

Parking is charged at £12 a night extra does not have a proper restaurant some of the staff were very rude rooms need refurbishing all in all there are plenty of better hotels in Bournemouth cannot see how it gets a 4 star AA rating more

DON'T BOOK THIS HOTEL IF THERE IS ANY CHANCE YOU MIGHT CANCEL AS THEY HAVE ABSOLUTELY NO REFUND POLICY! I had a terrible experience with this hotel as regards their booking and cancellation policy. A couple of weeks ago I made an online booking (via the hotel website) to stay at the Norfolk Royale hotel. When booking online the hotel... more

I have just returned from a five day stay at your hotel with a friend. It was our second visit we came last year and had hoped that by this year the condition of the rooms would have improved. We by chance had the same room as last year. There was no improvement when we arrived we had no kettle... more

After hearing favourable reports about this hotel from friends over the years, I booked a family room for the night at a special rate of £116 B&B. We were going to watch a show at the BIC centre and thought we could make a weekend of it. Since there were 4 of us, two adults and two children, I was... more

Excellent friendly staff both in reception and throughout the hotel. Restaurant was pleasant and the head waiter fun. Room was a refurbished one, so it was very spacious and nicely decorated. The location was the best feature. more