My wife and I enjoyed a fantastic four days at start of November. This was our first time at hotel and our children had booked it as a surprise for our 30th wedding anniversary. The food was excellent as mentioned in other reviews on par with a four star hotel . There was entertainment in the ballroom every night and... more

Rooms and hotel ready for refurb and staff seemed demotivated. Service at dinner was ok although English was not understood very well. Brian the Head waiter we found quite rude. The saving grace we found was the food which was clearly of a far higher standard more in keeping with a four star hotel. The chef visited the table during... more

very disappointed with hotel our room was extremely small the shower was so small you were required to crouch down to even attempt to get washed!!! the head waiter Brian was unfriendly to the extent that he was rude. We found other guests felt the same towards him. The food was very disappointing and the dining room was cramped. On... more

We have just had a break at the New WestCliff Hotel. The staff were extremely helpful and friendly. Our break included dinner bed and breakfast and was such good value .The room was warm, clean and quiet. Parking was not a problem at this hotel as there was ample to the front and the back . The entertainment was good.... more

We were a group of three couples, who booked a four day weekday break at start of July. It was our first time in Bournemouth and although we were disappointed with the weather the hospitality and first class food we were served made up for the rainy days. We booked last minute on Teletext and got great value for money,... more

My self and my husband are repeat guests at New West Cliff having stayed there six times over the last decade . It has been almost two years from our last visit and we wer slightly taken back by some of the recent reviews.... all we can say is that is just as good as before if not better and... more

We stayed at this hotel in June, was greatly disappointed on arrival. The room was small, was told it would be spacious family room. I wanted a room which would cater for disabled. We went to see receiption as we thought we in wrong room. Receptionist who was not to over courtieous, told it was a family room, and the... more

Master room key was left unsecure and consequently room broken into - all my sons birthday presents stolen +++ more than £500 in total. Hotel except no responsibility and after spending the day with police making statements etc no liability excepted. Not even offered a cup of tea! we were totally devasted and decided to leave early - can no... more

We have stayed at the New Westcliff many times over the past ten years and have enjoyed everything about it, also recommending it to family and friends. Again, we stayed last week with my daughter and two grandchildren, and have been horrifed at the heartless actions of the owner. On Wednesday May 27th, it was our grandsons 15th Birthday, he... more