Interior design refurbishment is 95% complete so it looks like a very good 4* corporate standard hotel. From the moment we arrived the service was excellent, thoughtful, and completely on-the-ball. At check-in they thought we might be inconvenienced by noise from a wedding, so they moved us (the kids were in tow) from our booked suite to a higher floor... more

Upon arrival at about 2pm I was told there weren't any rooms available and to return in 2 hours. When I returned I was given a small room on the 4th floor in the eves. Unfortunately this was a smoking room (which I discovered later on with the smell of smoke coming from the other rooms) and I had specifically... more

We were attending a wedding at the Highcliff Castle - unfortunately room was not yet ready for us to get changed. They did however let us change in a smaller room (which was small but very nicely decorated). When we arrived back at the hotel, they had already moved our bags to our room, we were allocated in the "Cottages".... more

We were interested to go back to this area as both my husband and I had spent summer holidays as children in Sandbanks. I had asked for a 4th floor non smoking room so on checking the booking on the internet before we left I was disappointed to see we were allocated a smoking room with disabled access. On ringing... more

On the 11th June I completed a Satisfaction Survey and enclosed a Complaint letter. Six months on I haven’t received a reply. The issues were: 1. Firstly the lunch and bar food really is appalling. The chef needs sacking; you get better quality food in MacDonald’s. The food was simply pre-processed and heated up. 2. We found out only upon... more

Booked through the net on a special rate of a winter warmer offer £99 per room per night with £50 worth of vouchers to spend on drinks or food in the hotel. We have an 18 month old Daughter so my Husband rang up and just checked that it was ok to bring her they said that was fine and... more

It has been a while since I stayed in a Marriott and this hotel reminded me why they should still be on my list. I once took the trouble to read the complementary book on the history of Marriott and I love the business ethos they promote. (I also loved the book). The staff truely seem to enjoy their jobs... more

I stayed at the Bournemouth Marriott as part of a conference of ~100 people for a week. The hotel itself was being renovated, although I was very impressed the workmen were using super-quiet tools (I could barely hear them from a few meters away) and it didn't affect our stay at all. So, on the room front, I had a... more

No matter how bad the weather outside, the Marriott Highcliffe in Bournemouth, did a terrific job of making us feel warm, welcome and cocooned in the comforts that one expects of a hotel of this class. We checked-in early, but this didn't prove to be a problem, and a charming concierge accompanied us to our, what can only be described... more