Excellent location on the East Cliff with good views and a short walk down to the Pier. Staff very friendly with excellent service. Hotel clean throughout and the room was of a good size. Breakfast was excellent. Good indoor pool which at times was as warm as a bath. For what I paid and for what I got I could...
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Booked through an agent (in India it seemed) who lied and told us we'd get a twin but didnt tell the hotel. Staff most apologetic and gave us free use of spa later on day we left. First (wrong room) was simply dreadful. Very clean but ancient. Decor great if you're 85yo, plumbing appalling - everything dripped all night long....
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The Suncliff Hotel Bournemouth.This is the second time we have been here.It gets better each time.we went B&B,the breakfast was buffet style and was very good,fair amount to choose from.The room was a little small ,it was spotlessly clean and so was the rest of the hotel.The pool is a little small and very warm,a little too warm for me,although...
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Reviewed 9 October 2010
Dear ronSolihall,
Super to hear that on the hole you enjoyed your stay with us.
In my entire time here at Oceana hotel I think this is the first time I have ever had a guest comment that our pool is too warm. We take all guest feedback on board, It is true that over the past few nights we...
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We stayed at the suncliff hotel (room 31) from friday 3rd february 2012 to sunday 5th february 2012, our room was clean and comfortable and the breakfast was delicious. The staff were amazing and even managed to stop me from getting a parking ticket (didn't realise where I parked was for private residents only ooops) they then phoned me in...
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Dear sarah b,
I have read your comments with great delight, and from a senior reviewer too.
We understand that parking rules are different from area to area and town to town. So we try to provide any information we can.
Are leisure suite is a fantastic facility to offer our guests and one we try hard to focus investment...
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We stayed nights of 29th and 30th January. Mostly other guests were with coach parties and they seemed to dominate the staffs' attention so we felt a little anonymous. However, we cannot fault the staff at all - very helpful and mostly smiling. Praises to Miguel in particular who brought water without being asked when I had a coughing fit!!...
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Dear Lucy M,
Thank you for taking the time to review the Suncliff hotel in such a balanced and fair fashion. We cater for a very wide demographic of guests from small children right up to older guests.
Customer focused service is our forte. We tailor ever aspect to our operation to ensure maximum comfort to our guests in a...
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We held a Birthday/Family reunion at the hotel last weekend, the staff were extremely helpful and nothing was to much trouble, the service and food could not be faulted, plenty of choice and well presented, the children loved the swimming pool!!,the only negative comment is that some of the beds were too hard and too small and some of the...
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Dear Janet H,
I am glad to hear that your family enjoyed their reunion weekend. Customer service is our forte I am glad you were well looked after during your stay.
We find beds to be a very personal thing. On the hole we receive very few negative comments about our beds, however some guest who are used to a...
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we stayed in the zara penthouse suite, was very pleased with it, nice contemporary styling, great balcony with a lovely view. only bad point was the bed wasn't that comfy and it was two singles pushed together, for a penthouse suite you at least expect a double or king size bed. overall we had a great time, and would definitely...
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Dear luke6996,
Our penthouse rooms are some of the finest three star rooms in Bournemouth. We have taken great care in their design to reflect a contemporary feel.
We, as well as many hotels in this day and age use zip and link beds in many of our rooms. They are designed to be used a doubles or if required...
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Perfect hotel at perfect location, We had very nice stay at The Suncliff Hotel. The hotel staff were very helpful, polite and friendly especially Zoe at reception. Room was wonderful with balcony and beautiful sea view. We had very nice breakfast and we really enjoyed our stay.
We are planning to visit again in future.
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Dear Nilesh K,
Customer service is our foremost focus. We tailor our services to emphasis this and always do our best to please.
Zoe has recently joined our team and it is great to see that even after such a short time she has managed to fit into our passionate workforce. I am sure she will do very well with...
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We have just returned from a 4 night stay at the Suncliffe Hotel,which was very enjoyable.
The hotel was clean, the food was good especially the breakfast with plenty of choice.
The staff were very polite and very helpful.
The hotel also has a lovely swimming pool and jacuzzi which added to the enjoyment.
We would recommend the Suncliffe.
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Dear Sandra B,
I very much enjoyed reading your brief yet positive review.
I seems like you made the most of your stay at the Suncliff.
I hope you will return to visit us again soon.
Best wishes,
Andrew Potter
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This was our second visit to the Suncliff for my wife's birthday on both occasions, the first time was nice, room was ok with a sea view, 3 course included dinner was lovely breakfast was good but lacked what you would normally want from a full fry up, like mushrooms and hash browns etc, just seemed they didn't make as...
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Dear Jools_Jean,
Fantastic to hear a returning guest has once again enjoyed our stay. I am quite often astounded by the sheer number of regularly returning gusts we have. I feel this is testament to our success.
Sorry to hear about the small noise issue last time. We rarely have problems with excess noise however we are aware that some...
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357 Reviews
