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The Chine Hotel


Hotel class 3.0 of 5
Boscombe Spa Road, Bournemouth BH5 1AX, England
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Reviews you can trust

71% Recommend
3.5 of 5 stars 67 reviews
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By trip type
All (67)
[ Date ] [ Rating ]
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4 of 5 stars
London
10 Nov 2009 | Trip type: Family
1/1 found this review helpful

Stayed at this hotel with my husband, 4 year old and 4 month old. The downside first! When we arrived we were given a huge family room but with a continential style wet room shower. It has no bath. Not very suitable with 2 children under the age of 4. There was also extremely loud banging (building work) in the... more

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4 of 5 stars
London, UK
3 Oct 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

As a solo business traveller, I was (as is often the case) put in the worst room the hotel had - 210 if I recall correctly - small, unrefurbished, illuminated by the outside spotlights and right above the pan-smashing, crockery-crashing kitchen. Had I gritted my teeth and stayed there, this would have been a different review. However, the staff were... more

Management response from
HotelResponsePoole, Revenue Manager

fraisse10- Thank you for your candid review, your comments, both positive and negative were greatly appreciated. We were delighted with your observations relating to the standards of service received but equally understand the need for improvement in other areas of the hotel. We have a rolling refurbishment program underway and you can be assured your original room is targeted! We...

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5 of 5 stars
Suffolk
29 Sep 2009 | Trip type: Couples
1/1 found this review helpful

Great hotel, great location, great staff, great food, fantastic cocktail bar. What more can I say, yes the huge sea view room could maybe have done with a bit of refreshing but everything about this hotel is just what you want if your looking for a relaxing break. I stay at many hotels in the UK and I can say... more

Management response from
HotelResponsePoole, Revenue Manager

Dear JJ13Suffolf2, Thank you so much for your great review and please be assured your comments will be passed on. We are really glad you enjoyed your stay. Over the past year we have undergone a lot of wonderful changes, so it’s nice to hear that they are effective. We look forward to welcoming you back again soon.

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4 of 5 stars
richierichworld
16 Sep 2009 | Trip type: Family
2/2 found this review helpful

The Chine Hotel is one of the FJB Groups. I was apprehensive to book this hotel but since it was a last minute holiday, I thought if its bad then shant be back and if its average wont bother a mention. However it did our expectations. Stay Duration- 2nights and 3days Arrival. The reception staff were very efficent and prompt,... more

Management response from
HotelResponsePoole, Revenue Manager

RichieRichworld - thank you so much for taking the time out to review our hotel after your stay. Your review is really detailed and it’s always nice to hear the positives. Equally though you have pointed out some shortcomings in respect of our vegetarian menu, which I can assure, you will be passed onto our kitchen. In respect of the...

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4 of 5 stars
Cardiff, United Kingdom
1 Sep 2009 | Trip type: Family
1/1 found this review helpful

We have stayed in The Chine for the past three years, most recently Aug 09, and have enjoyed it each time. The restaurant has an extensive breakfast buffet and offers excellent evening meals. The children's high tea 5-5.30 also offers a variety of food, all of a high standard. Miguel the restaurant manager was very attentive and helpful. The hotel... more

Management response from
HotelResponsePoole, Manager

Thank you for taking the time to post a review on The Chine Hotel. It is especially nice to receive feedback from guests that have been staying with us over the years and appreciate the recent changes and improvements. The extended children’s entertainment has been very popular, this summer, so this is something that we are hoping to repeat with...

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5 of 5 stars
London
29 Aug 2009 | Trip type: Family

We just returned from a 5 day stay at The Chine. The hotel has recently been refurbished and is in good location. A special thank you to Magic Martin & Bonkers Beth - The Kids Entertainers who did a fantastic job! more

Management response from
HotelResponsePoole, Manager

Jason – thanks for your kind comments. We have passed on your thanks to Martin & Beth, who looking forward to seeing you and your family again soon.

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4 of 5 stars
Herfordshire
29 Aug 2009 | Trip type: Family
1/1 found this review helpful

Myself, my husband and two daughters aged almost 5yrs and 2yrs spent a great week at The Chine. Our family bedroom was extremely spacious and the girls loved their bunk bed!! The view from our room was beautiful. Overlooking the hotel's outside pool and the scenery beyond, the gardens, treetops, beach and sea. A huge thanks has to be given... more

Management response from
HotelResponsePoole, Manager

I am so pleased to hear that you all had a great time at The Chine Hotel during your recent stay. We really are so lucky to such a wonderful location, with our cliff top views and large gardens, fortunately many of our rooms enjoy views of a least one. As part of the refurbishment process we opened a second...

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1 of 5 stars
Bath
25 Aug 2009 | Trip type: Friends getaway

Words cannot describe how bad the Chine was! Our pre-booked and pre-chosen rooms were changed on arrival without apology; the receptionist was rude, unhelpful and boorish. Our friends eventually were allocated a decent room, but we were not! Our room was shabby, dark, outdated and not certainly not worth the £150 per night B&B charge for what was booked as... more

Management response from
HotelResponsePoole, Manager

Firstly may I thank you for taking the time to write your review and bring your thoughts and points to our attention. Whilst we obviously prefer to read positive review, we appreciate that constructive criticism is extremely beneficial and at least it gives us the knowledge to address any short falls and hopefully improve our overall service for future guests....

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5 of 5 stars
norfolk
22 Aug 2009 | Trip type: Family

The Chine Hotel is a fantastic place to stay, relax and make the most of this beautiful part of the country. We had a wonderful 3 night break and our children age 8 and 10 had a ball. The facilities are excellent with a fantastic outdoor pool and kids club. The fact that you can also use the facilitiles offered... more

Management response from
HotelResponsePoole, Manager

I am extremely pleased to hear that you had a wonderful break at The Chine and benefitted from our ‘stay at one, play at all’ policy. It has certainly proved to be popular this year with many of our guests enjoying the facilities and or restaurants at one of the other FJB Hotels during their stay, especially as you say,...

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4 of 5 stars
Cheshire
18 Aug 2009 | Trip type: Family

Top class food , excellent location , good usable leisure facilities Good Entertainment , children's activities Whilst the 'fabric' may be a little in need of refurbishment in some areas, there is a charm and relaxed atmosphere about the place and we have been twice this year , and would have no hesitation in recommending it. more

Management response from
HotelResponsePoole, Manager

Charm has to be one of the top qualities of The Chine Hotel so we have tried to ensure that the current refurbishment programme and improvements provides modern comforts and image without distracting from the traditional charm and character. Thank you for your review. Please keep recommending us and just as importantly, keep visiting.

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The Chine Hotel Address

Boscombe Spa Road, Bournemouth BH5 1AX, England
Bournemouth hotels The Chine Hotel
3.5/5.0
67