The most horrendous experience of my life.... Woken up at 3am in the morning by the night porter ushering 2 people into my room whilst I was in my bed...SLEEPING!! I tried to complant but the manager wouldnt accept responsibility for the incident, he said that the two people walked in off the street with a key for my room... More

second stay at the Durley Dean with our golf club on a golf break. The hotel was perfect for what we needed. The food was of a good standard and plenty of it with breakfast being a buffet with a wide selection of fayre and the evening menu always having a roast carvery option as well as lighter alternatives. The... More

Stayed just the one night for a show at the BIC. First impression was good as we were allowed into the room before the stated check in time as the room was ready. However we were slightly disappointed with the size of room, the double bed was pushed against the wall and the bathroom was no more than a 'cloakroom'... More

I had a wonderful time at the Durley Dean. The staff were very attentive and nothing was too much trouble for them. More

2nd stay here, booked 2 refurbished rooms - although quite small, clean and comfortable. Our double glazed window had a big gap causing wind to blow curtains about - filled the gap with tissue paper and hey presto no draught. It was a bonus being able to be able to park for free in hotels car park - left the... More

I needed a late seven night stay and the Durley was about the only one left with rooms as it spanned the new year..The room was spacious and clean but there endeth the good news,there was no chest of drawers so unpacking was resticted to what could be hung up,there was a flat roof right outside the window that had... More

This is our 3rd stay here we use it as it is convenient for the shops BIC and beach. Family rooms are an excellent size with adjoining rooms with bunk beds for children, they also have a shower and toilet. The hotel can be very hot at times but the staff are friendly and helpful if you ask reception anything.... More

Nice location, average rooms and nice spacious entrance. Breakfast all good. However, there was a stain in the middle of the carpet in our room and the swimming pool was closed for maintenance (we were not told about this when we booked). When i complained i found the staff to be quite incompetent. I was offered a free breakfast for... More

Stayed at this Hotel Christmas for 3 days. Brilliant location, only a five minute walk down to the hotel where there are shops galore. Very friendly obliging staff, done everything they could to make our stay good. Had a refurbished room which was comfortable and spacious. Food was very good and plentiful. Entertainment poor though. Didn't realise that it would... More