The hotel looked quite promising from the outside, but once inside it was like entering a 1970's time warp! The decor of our room and ensuite bathroom was a crime against good taste with white melamine furniture, heavily patterned 1970's (or earlier) carpet and battleship grey bathroom suite! The bed had a plastic matress cover which made us sweat all... more

First of all, most of the negative reviews aren't a true reflection of the place and it was quite sad reading what some people have written. We have stayed in the hotels 3 times this year, once in early May, once in late August and again at the end of September. I think that as we have stayed at The... more

We stayed here for 2 nights and I won’t be going back. I don’t think the floor had been hoovered and there was hair in the sink, which makes me wonder if the room had been cleaned, although the bed did appear clean. I think I'd have had a better shower stood out in the rain, when we turned on... more

I stayed in this hotel with my boyfriend for one night as we were going out but even spending five minutes in there was unbearable. The room was dirty and smelt awful, it was so bad that we both slept on towls to aviod toching the bedding. You could hardly move in the bathroom and the carpet was disgusting it... more

The car park was jammed full with coaches. We had to sqeeze between coaches to walk from the bar to our room. My car was badly damaged by a coach while parked. The driver did not leave any details and left. The management could not give details of which coach because they have no parking policy and it seems that... more

I stayed at the Laguna hotel for one night with seven girlfriends for a hen night. We had four double bedrooms, i think mine was probably the better out of the four but none of them were nice. They were all very very small and old fashioned. There was a stale smell, the borders were peeling off the walls, the... more

I stayed for 3 nights in order to visit friends and family yet to remain independent. Thank heavens I had not read the reviews but a friend was shown round the hotel for me and it was fine for my needs. It is, in the main a hotel for coach parties, but the coach dates did not suit, so I... more

We have just returned from a birthday celebration at the Laguna & wanted to say what a lovely, relaxing weekend that we had. From the moment we arrived the staff were welcoming & friendly. They made a special fuss of my mother whose birthday it was & nothing was too much trouble. The pool was lovely & warm. I would... more

This is quite frankly the worst hotel I have ever stayed in. My wife and I travel a lot, and we had had great results from budget hotels and B&B's. We normally find the low-bedroom, family run type B&B's give the best service while the chains are uniform and slightly better equipped... Laguna unfortunately is neither. It does have free... more