Phoned before booking to see if coach parties were treat the same as everyone else and was told would get standard room and could eat up untill 930pm, Great as we wonder around alot so we booked. This was not the case when we arrived and very dissapointed. Got to hotel, reception area was clean, was given the keys to... more

I'm surpised at some of the reviews featured here of the Britannia Bournemouth Hotel. I agree that the hotel is in need of a refurb but I found the staff to be extremely helpful. The purpose of our trip was to celebrate my mum's 60th birthday so I booked 3 rooms for a party of 6 adults and 3 young... more

Wot can i say but stay well clear of this hotel as it is the worst Ive ever stayed in and will never again.The staff have one speed and that is stop.Also i booked a wake up call for 7.30 got it a 8,45.There is no atmosphere in the bar in fact i have spent better nights with tooth ache... more

double booked and was moved to another hotel nearby, (the heathlands) they had not tried to contact me prior to our arrival and therefore we had no choice but to take the room at what is the cheaper hotel, dont bother booking or staying hear they seem to be running some sort of scam by taking bookings and then farming... more

This has to be the worst hotel ever! I stupidly booked a night here when attending a concert in Bournemouth, i booked mainly due to the cost and paid a whole £26.00 for a standard room. Good points first, the hotel is easy to find and has plenty of free parking. Ok, thats the good bits out of the way........ more

First impressions are very important,decor very poor,in hall/stairways etc.Room,tiny,dirty,stained carpet,small bed for double,black all round switches,shower filthy,furniture very very old covered in splashes!!!.My wife said shall we sleep in the car,as we only had 2 nights we stuck it out.Breakfast plenty of it but all poor quality products used ,bacon,sausages.This hotel is very old so should be cheap its not,... more

When we first arrived there was no parking at all in the area and had to be directed to their sister hotel for multi story parking which was about 10 minutes away. Not a good start. The building inside needs a lick of paint. We got to our room 111, and discovered that we had TWIN beds that had been... more

Overall the hotel was good but with a few exceptions.When we got our key we got in the lift which a few moaners on Trip Ad said was small and they didn't feel safe.Get over it...yes it was small but it worked and got us to our floor.That said,the carpet in the lifts need replacing and the lift doors inside... more

I booked a 2 night stay in one of the superior suites as a suprise for my new partner, when we entered the suite it was freezing cold in one half but nice in the other half, when we tried the bed the springs were poking through the matress, I went and complained and was told that the only other... more