I stayed her on Friday 10th May. I used booking.com to book the Hotel which seemed to work fine. My only criticism was that on arrival the receptionist kept us and another set of guests waiting for around 120 minutes whilst he was on the phone. I thought it would have been better to call the other person back. Our... More

Me and my friend stayed from 3rd to 6th may. The night porter and the guy in the reception in the mornings were brilliant as for the restaurant for breakfast in the morning that was a joke... 1 morning we had 2 couples and a group that sat down after us and they were all served first there was no... More

we thought the room was very clean and comfortable. loveley shower.breakfast was good staff helpful.my only comment was that you had to pay £3.50 to park your car in the car park which seemed a bit of a cheek.

Awful room. Damp and plaster falling off all around the skirting board and walls. 'Curtains' were an old limp rag. Bed was squashed into an area with no room at all either side so you had to climb from the bottom. Freezing cold so we asked for a blanket which arrived with lots sinister stains. We didn't want to use... More

On arrival, room was freezing! And only one towel. Got an extra towel, turned heating on to 30 and went out came back it was still cold. Our room was at the front of the hotel so had awful blue light shinning in room all night. Staff were pleasant. No hot water either days. Rooms and communal areas clean. Restaurant... More

We (2 people) did book a room for 7 nights. Firstlty, Receptionist didn't even know for how many nights we booked it. They gave us a room which was extremely room, so we did ask for another one. The second room was a bit better, but the bed was extremely uncomfortable. We slept there as in a bus... Breakfast was... More

Just a quick review as I and my team are frequent hotel stayer's in bournemouth. Ok hotel but arrived to a freezing cold room so had to shower and get ready in this obvs put the heating on but took hours to heat the room. Had same prob overnight despite setting the room thermostat to 27 still cold overnight and... More

Booked for a 1 night stay, read the negative views and wondered what we would encounter. Hotel was spotlessly clean, yes there was a mixture of old and modernized areas, but the room rate paid you cannot expect the Ritz. Room was as expected and described. We both had a lovely hot shower in the morning in a clean and... More

Manager was incredibly rude and unfair, went to pay and he raped my card for everything i have. Room obviously hadnt been cleaned at all, there was a huge turd waiting as a awelcome gift in the toilet, tacky, nasty NEVER AGAIN go to the durley grange which is opposite. Lovely over there, staff are wonderful and helpful AVOID THE... More