Customer service from 'gent' on reception was downright rude, it is not acceptable to shout at guests and reduce them to tears!. Hotel needs a complete refurb. old, tatty, smelly. Breakfast ingredients were as cheap as possible, thank god I didnt stay there for any other meal, it was not possible to order a simple pot of coffee, dining room... More

I stayed in room 195 to find it was the shape of a coffin and outside my bedroom window was a national express coach station 24 hours. That was low season. The Hotel was in a good location opposite the pier and near all the attractions. Dinner was entertainemnt in itself,3 courses help yoursel and most people had 2 starters,2... More

Paid extra for a 'superior' room. We had a seaview, but the window was very tiny and I noticed that many seaview rooms had larger windows, some with lovely bay windows. The room was clean, and the chambermaid changed our towels and made our bed, but very, very shabby and rather too cool for my taste. Horrid smell of cigarette... More

It was only a night say in general the hotel is ok the twinroom was clean, bathroom with shower classic black mould on shower silicon, the breakfast was really good only downside was the size of the restaurant it was to small massive queue from around 9.20 till 10am people had to eat in the lounge.in summary the hotel is... More

Stayed for my husbands birthday, great location but that was the only good thing. Fire alams went off on Saturday evening, all I can say was thank god there wasn't a real fire, evacuation procedure was unbeleveable, staff not communicating with any of guest In fact girl on reception was still checking guest in while alarm still sounding, everyone just... More

i read lots of reviews but thought that people were generally going over the top with their negative comments.....they weren't! our rooms weren't ready when we arrived & we had to wait for ages for the porter to put our bags in the luggage room. we ate fish & chips/ steak & chips for £4.50 in the bar (i had... More

Just returned from a 1 night stay at the Royal Albion. I was pleasantly surprise with this hotel after reading the reviews. We were stayed in a standard room (although you can upgrade for £10 pp however did not really see the point as we were only using it as somewhere to sleep). Room was clean (bedding was spotless and... More

A bit tired and tatty but a great spot on sea front. Hotel was very hot and no means of controlling room temp except opening the window! Short on towels and shower gel/shampoo but this was soon corrected by helpful staff. Buffet Breakfast was a bit of a bun fight with an extremely diverse and hungry customer mix. Six Sausages,... More

My husband, mother-in-law, brother-in-law and I stayed in this establishment for a 4 day break over the Christmas period - it was horrendous - to put it mildly. The hotel was unloved and chaotic, the restaurant and lounge were overcrowded making it difficult, especially for my mother-in-law (86) to cross the room and as a majority of the guests were... More