Firstly we piad for 2 nights using Tesco clubcard vouchers, if we had paid over £100 per night with real money then this review might have a worse tone. Check in at 4pm was fine, no queue, sorted out straightaway. Room on 3rd floor. Room was spacious, clean, warm. One window had a 1cm gap in it. The glass was... more

Stayed over this weekend in the main suite which was a bit tired water sained ceilings in three places and in need of total redecoration. Someone had tried to design it well in the 1980's and failed. Service was poor in parts - room service salad with no dressing,no mini bar no bathrobes as per web site ect. We were... more

Having stayed in this hotel some years ago, we went back expecting the same. This was a mistake. We would echo the comments made by the majority within this site - the hotel is in dire need of investment. Everyone who stayed here (some 6 of us) found something totally unacceptable for the money we paid - noise, rattling windows,... more

We have stayed at the Old Ship about 5 times now - this was the second trip since Barcelo took over. We took my elderly Mum and it was important that we had rooms next door to each other so I could assist her in the mornings. Kevin in the hotel's reservations arranged just that for us with no problems.... more

I have stayed in a number of Barcelo hotels throughout the UK, either with my wife or on my own for business and this was bar far the worst. The hotel receptionist was very unwelcoming. Without any prompting she said "You can't book in until 2 so don't even ask" Not the best welcome after a long drive and we... more

I agree with other reviews...the hotel does have a tired feel to it, in need of some upgrades and updating. The room was okay, not particularly dirty, but could be cleaner and more attention paid to details. The bathroom could use some updating and renovation, too small for 2 people to share. Our room faced the channel, but lo and... more

We agree with Nick of Beckenham. We also stayed at this hotel as part of a large group (30+) and the general impression of the group was that the hotel was in decline and did not warrant 4 star classification. On the basis of environment (filthy windows, cracked tiles) and service (particularly at breakfast) we would rate the hotel no... more

Stayed at this hotel for 2 nights while attending a Conference in Brighton. Check-in took ages, staff were very slow. When we saw the room we were very disappointed. The whole hotel is "tired" and could do with a full refurbishment. In our room the paint was chipped, tiles cracked, windows wouldn't stay open (we wedged the window in the... more

This has to be one of the worst hotels I have stayed in, dirty noisy and just in need o a whole renovation. We had to change rooms 3 times due to the rooms being unclean and also freezing cold, even the last room they put us in, which was a suite, was still not very nice at all, I... more