My sister and I stayed for a couple of nights here using a KGB voucher and I was worried at first having read some of the reviews on TripAdvisor. However, we were pleasantly surprised upon arrival. We received a warm welcome from the receptionist and shown to our room (Theodore Gwinnet). The room was mainly clean but let down a... More

Stayed in this hotel for a couple of days, I called ahead and confirmed that the internet connection is essential to this weeks work. I was repeatedly assured that I would not have any issues at all. WRONG. Sadly I experienced at best intermittent access but in reality, no genuine acces at all. Internet aside, the hotel's rooms are very... More

My sister and I booked an afternoon tea as a treat for our mothers'94th birthday. My sister inquired whether there were any steps into the hotel, and was assured that there were none. It was in fact quite difficult for my mother to enter as there were several steps, and she is severely disabled. I requested a gluten free tea.... More

I booked a two night stay here after purchasing a kgb voucher; and I stayed from Thursday through to Saturday morning. In all I had a fantastic short break and my overall hotel experience was really nice. The hotel itself is beautifully styled with an elegant bar and restaurant downstairs. I really wanted to stay in the Henry Seymour room... More

We booked a room through kgbdeals and even though we booked 4 months in advance they had no kgb rooms left and therefore we were told we would have to pay £50 to upgrade to a spa room. We were told we would be given the jossiah stacken room which had a jacuzzi bath and a seperate power shower however... More

I stayed here last Sun/Monday on a Dealcloud voucher.From making the initial booking to arriving i found the staff polite and helpful.The man who greeted us(boyfriend stayed too) offered to carry our bags up 3 flights of stairs to our room, although my boyfriend insisted on doing it (he has been training quite a lot lately and i think he... More

Despite a little trepidation - having read some of the rather hostile-sounding reviews - we really enjoyed our stay and would certainly re-book for another visit. The house is beautiful and characterful, the staff efficient and friendly, our bed supremely comfortable, our suite (Duke of Gloucester on a coupon) spacious, well-appointed and excellent value. Breakfast was flawless and served at... More

Stayed here for 2 nights, enjoyed our stay to an extent but we thought that we had the 2 for 1 meal deal. As we booked by telephone for our KGB £99 deal, it was not explained to us that we had to book for the meal deal then although we did book it in advance of our stay. We... More

Rude manager. Awful staff!!! Bathroom leaked (staff used towels in the room to mop up!!!!) strawberries had maggots in them. Was charged for flowers my wife received compliments of the hotel. Room was not ready when I arrived at 5pm even though I was charged in full for the stay in April. Was told to come back later if I... More