On arrival the check in was quick and the staff were friendly. I was advised of the times of breakfast and where to head to get to my room. They had 1 lift that we could see which was very small so if you have large suitcases you will struggle. Also the doors on the lift close very quickly on... More

This hotel is not in a great location if you want things on your doorstep but the standard of the hotel and level of service makes up for this. We drove so it was not an issue for us to get into the town centre. On the first night we took a taxi which was around £6-8. Parking is £8... More

We last visited this hotel in Sept 2009 I rated this 4* unfortunately this recent visit did not live up to the same standard. We again booked a dinner (with wine) bed and breakfast deal which was good value for money. The room we stayed in this time was comfortable but could is looking a little tired and old. Shortly... More

Just returned back from a 4 day leisure break at this hotel Very friendly staff , comfy bed and clean room Breakfast - a good selection and very filling Would reccomend to people More

I had a booking for a nights stay at the thistle Cheltenham, only to get there to be told that they were over booked and that i would have to stay at another hotel, I was a little disappointed at first. but the way that the gent on reception handled it was brilliant! if I’m correct his name was Joe.... More

On business in January so selected four star Thistle Cheltenham for location and branding. Terrible choice. The immediate impression is that this is a very large and tired hotel that has seen better days, well it certainly lived up to that ...The lift had broken down, I was allocated a second floor room, after packing my clothes away I discovered... More

My girlfriend and I picked the Thistle Cheltenham for convenience as we were flying long haul from Manchester the following evening and wanted to break up the journey from Cornwall. The online price was good and the fact that the checkout time was 12pm was perfect as it meant we could lie in. On arrival it was easy to find... More

Thistle makes me think of spikey, scratchy discomfort but this hotel is nothing like that - maybe a name change is in order! I had to park a long way from the entrance on a snowy night and take a long walk to get inside, so didn't arrive at Reception in the sunniest of moods. BUT - the gentleman on... More

We attended the January 28th race meeting, arrived on Friday and left on Sunday. The staff was friendly and helpful, the breakfast was superb self service with a large selection of food to suit all tastes, the quality of the bacon and sausage was excellent , we had the three course evening meal for £20, which was very nice although... More