Upon arrival, we were not greeted but instead stared down by the woman at reception, until I finally announced that we would like to check in. Midway through, she motioned for a parcel delivery man to awkwardly climb over us and our bags in the small reception area so she could sign for a box of soap. So much for... more

It's hard to imagine a more perfect place to stay in Cheltenham. Conveniently but quietly located on a beautiful square, we felt we'd made a real discovery. The staff were exceptionally friendly and attentive. The breakfast was abundant and the fresh fruit salad was particularly divine. We were traveling with our one year old and were made to feel very... more

I love hotels like this, really pleased I booked. I always look for the more individual hotels than the usual giant monoliths you can find everywhere, I love the more personal feel and would much rather support an independent, and more often than not you get a much more interesting experience. And we did! Found the hotel on laterooms.com, but... more

We had booked a double room but the room we were shown to was a twin. Whilst they did offer to change the bed what they couldnt change was the very loud noise of running water from the room above their downpipe obviously went through our room. Don't stay in room 4. I would also dispute their website claim of... more

My husband and i stayed at the clarence court hotel in april for a long week end, we had a ,spacious,tastefully decorated double room which was lovely,as is the rest of the hotel, the staff and service was exceptional, we felt very comfortable and was given a very warm welcome on arrival, nothing it seemed was too much trouble. the... more

I booked 2 standard double rooms 1 week before I was planning on arriving, the booking was handled in a professional manner and with ease and with a personal touch from the lady at the end of the phone. Check in was equally pleasant and friendly. I was surprised and delighted when I saw what the hotel called a "standard... more

the breakfast was the best thing about this hotel.they called it a 4 star accomodation,i've stayed in better 2 stars abroad.i asked for a first floor room as my husband and i have trouble climbing stairs.we were given a third floor room and there were no working lifts.the bed was comfy though but the room was very drabbly decorated and... more

Clean room. Nice comfortable bed. Clean bathroom. Plenty hot water. Very good breakfast. Nice staff. I was there for one night B&B and this hotel was clean and comfortable. Its not a five star state of the art hotel but it does not pretend to be. As a good B&B hotel it hits the mark. Austin more

i loved the hotel, ive been here about 5times now and i have to say i cant fault it. The rooms are absolutley brilliiant, its well presented. The staff are kind and helpfull. I will be coming back more