Easy to find once on correct road! Staff were friendly & polite, room very clean, service in the beef eater next door was good, breakfast excellent other than the toaster didn't work properly! Good to be able to come &go as we pleased during our stay

Clean, comfortable staff friendly and helpful. Though I have marked them average iI did not see or use Fitness Centre or Swimming Pool - not even certain there were such facilities available but never enquired

Stayed here for one night for a bargain price of £29. Close to the M5 and about 2 miles from the town centre. Directly opposite a large retail park and with a Beefeater joined on to it. Hotel was very clean, room well equipped as usual and staff friendly and helpful. Plenty of free parking which was a bonus. Breakfast... More

What do you look for when you stay at a hotel? If what you're looking for is a comfortable room and friendly staff, then this is the hotel for you. As a group, we were in town to watch the local team play and sample the fine ales of the local pubs. Even despite having to call a taxi in... More

Well located a short distance from the M5. A typical Premier Inn so you know what you will be getting. Clean, tidy well maintained rooms, large and well furnished.adjacent to a restaurant/pub (Harvester I believe in this instance although I did not use it on this visit). Nice friendly staff were very accommodating. All in all a good venue for... More

This is not by any means the best Premier Inn we have used. But, when you get inside, the bedrooms and bathrooms are up to the usual standard and you will enjoy a good night's rest. It is only a short distance from the M5, so an ideal place to break a long journey.

Although we only paid £29 for this room which was exceptional value, unfortunately the bed was so hard I found it difficult to sleep as there was no 'give' in the bed. The other annoying thing is they set the volume on the TV very low and it cannot be changed. This I know is for the consideration of other... More

My wife and I wanted to stay in the Cheltenham/ Gloucester area to research some of my ancestry in local cemeteries. I went straight to the Premier web site since they have always given me good service. I asked for a disability adapted room, since I really helps with the injuries I sustained from a car accident ten years ago.... More

We had a lovely weekend at Cheltenham West. The rooms were excellent, the food was outstanding and the staff service was second to none. The waitress we had was a gem, she looked after every need for my family throughout our meal. Overall the hotel was 10/10 and that's rare to find. Price was good at £39 per night and... More