Manager not in sight! Run by young untrained staff. No toilet rolls - no tea bags. No cereal left at 9. a.m. Toilet flush handle falling off. Dirty toilet on arrival. Dirty hotel in general with a manager who stays in bed until late (because she works hard!?) leaving chaos to others. Electric plug hanging off wall. Nowhere to plug... more

I believe the hotel has recently changed hands and there is a slight matter of a £50 missing deposit to deal with at the moment (now a dispute with my credit card company). There is nobody of any authority at the hotel, just some young guys running the place. To be fair to them, they didn't do a bad job.... more

Well I had stayed here last year with the previous owners and I can honestly say the quality of food and in particular service have plummeted!!!! The menu resembled something written and offered in the 1970's and was cooked very poorly. My rubbery sinewy Steak was ordered medium rare and appeared just shy of well done! The staff wanted to... more

The management/staff team is relatively new (we believe the previous owner recently went bankrupt), so there were a few teething problems, but not the fault of the staff concerned who (in our view) did a great job of trying to ensure their guests were as happy as possible. They were all very polite, friendly and helpful. We loved our room... more

We booked two rooms here on July 12th 2009 for four persons. They charged us 100ukp via our credit card the same day as a deposit. On September 8th we arrived (from the Netherlands) for our three day visit and found the place to be closed down. We discussed the situation with the local tourist information who advised us to... more

The bad: Make sure you choose a room that's not at in the attic. The stairs to the rooms are vertical and difficult to climb unless your name is Sir Edmund Hillary. The plumbing is terrible at that altitude; a bath is a challenge and a shower is even more ambitious. The good: The staff are brilliant. The food and... more

we had two rooms for one night and had a wonderful time. I paid them with cash at check out. The very friendly young manager promised me there will not be a charge on my credit card. I was very confident that there will not be any trouble. I through away the receipt. After I got home, I found that... more

I've just returned from staying at The King's Arms. My partner and I, and our dog, had a quaint little cottage that was clean and spacious. We had dinner and breakfast there, both excellent and incredible value. The staff were exceptionally friendly and professional. We will definately be back. The place to stay in Stow-on-the-Wold. more

Went for a weekend in the Cotswolds to celebrate our anniversary and after hearing good things, we decided to stay at the King's Arms. We took advantage of their dinner bed and breakfast offer for the Friday night, and the food was absolutely fantastic, and the deal represents brilliant value for money as we were given a choice from the... more