Stayed in the Hilton for the first time on Saturday 18th February 2012. I have stayed in several hotels in Portsmouth and was a little disappointed in this one. The room was spacious but not very clean, a lot of dust about and crumbs on the carpet, hair in the basin. The bed was so hard I had an uncomfortable...
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We have just returned home after attending a dinner dance at the Hilton. Rooms clean, modern and warm. Food really good but breakfast a little cold as we had a power cut and machinery went off.
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Dear Guest,
Thank you for your TripAdvisor review on you recent stay at Hilton Portsmouth. I was pleased to read that your room was enormous, clean and comfortable, the team members charming and your dining experiences superb. While the location of the hotel was not ideal for you, it was good to know that the Portsmouth bus service satisfactorily met...
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I stayed here for a few nights last year. I can't actually think of anything at all to say that is bad about this hotel. All the staff, without exception, were charming, helpful and friendly. My room was enormous, clean and comfortable. I asked for a quiet room and a fan heater, there being no central heating, and was given...
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Dear Guest,
Thank you for your positive feedback and hotel recommendation. I was pleased to read that you found the hotel to be excellent and the team members wonderful. Please continue to make Hilton Portsmouth your preferred choice of hotels when staying in Portsmouth. I am looking forward to welcoming you back in the near future.
Kind regards,
Terence Beach...
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I had a spacious pleasant, clean room everything you would expent when staying at a Hilton.
the only problem i had was on the first two mornings i had no hot water.
The staff were all pleasant and helpfull.
The negatives for me was that the hotel was a bit out of the way although close to the M27.
Meals...
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Dear Guest,
Thank you for your TripAdvisor review. I was please to read that your room was clean, spacious and what you expected from a Hilton hotel. I am sorry that some aspects of your stay was not as satisfactory, such as the hotel being a bit out of the way, bar food a bit expensive and no hot water...
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Came into the hotel for my birthday with my husband. Didn't stay in the hotel but went to the restaurant for dinner. The food was impeccable and the service was great. The staff weren't overally busy, but I felt as if everything was done promptly and efficiently. I couldn't fault the food. Would definitely go there again!
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Dear Guest,
Thank you for your feedback regarding your recent dining experience in the Tradewinds restaurant at Hilton Portsmouth. I was pleased to read that you found the food to be impeccable and the service great. I will certainly pass on your compliments to the food & beverage team. It would be a pleasure to welcome you back to the...
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Don't be put off by the initial appearance or location (right next to the M/A27). It is a hotel, although it needs a bit of refurbishment, and not just the supposedly £150,000 spent on the gym (they definitely ought to ask for a refund - about £145,000 in fact!). When hotels have large groups or are holding big parties, they...
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I stayed at the Hilton as I wanted to take my family around the Historic Dockyards in Portsmouth. Four of us shared a room, me, my wife and our two daughters aged 3 and 8. I weighed it up against the Holiday and Premier Inns in the area. We took advantage of a cheap December sale rate of £86 for...
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Dear Guest,
Thank you for your TripAdvisor comments regarding your recent stay at Hilton Portsmouth. I was pleased to read that you enjoyed the service you received during check-in and our Hilton breakfast. I have shared your concerns with our Maintenance Manager regarding the slamming fire doors, creaking bed and the delay with hot water in the morning. I apologise...
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I spent a week here on business in October.
Overall I was really pleased with the stay. The rooms are all you would expect from a Hilton, although I did struggle a little to get the temperature right. The gym is very nice - clean and new equipment.
The breakfast was fine, in particular I thought there was a very...
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Dear Guest,
Thank you for your feedback on your recent stay at Hilton Portsmouth. I have shared with the team your positive comments regarding how polite and helpful they were. Sorry to read that you struggled a little with the temperature and trust that this was sorted before you departed. Thank you once again for choosing Hilton Portsmouth and looking...
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I stayed at this hotel the first weekend in December primarily so that I could do Christmas shopping. The location wasn't great as by car it's 15 mins to get into city centre and gunwharf.
The hotel was absolutely fine better than I expected having read the reviews the room was clean with all the amenities, tea, coffee, water biscuits,...
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Dear Guest,
Thank you for the TripAdvisor review on your recent stay at Hilton Portsmouth. I was pleased to read that you enjoyed your stay and your experience exceeded your expectation. You found the rooms to be clean with all the amenities and the breakfast buffet to be good value. The four smoking rooms we have are located adjacent to...
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My husband and I pre-booked a non smoking room with a late check in as we were returning from our honeymoon in France. On arrival I was told by the receptionist that they only had a double smoking room or twin non smoking room, not really what we wanted on the last night of our honeymoon and not what we...
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Dear guest,
Congratulations with getting married in October. Thank you for your feedback regarding your stay with us, following your honeymoon in France. I was disappointed to learn of the inconveniences you experienced. First of which was not having available the double room you booked (with a preference for non-smoking) and secondly the challenge your friend reported to you that...
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