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Etap Hotel Southampton Centre


3 West Quay Road | Western Esplanade, Southampton SO 151RA , England
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Reviews you can trust

73% Recommend
3.5 of 5 stars 34 reviews
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By trip type
All (34)
[ Date ] [ Rating ]
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5 of 5 stars
Guernsey
1 Dec 2009 | Trip type: Family

My family and I have just returned from a 2 day shopping trip to Southampton staying at the Etap. Our room was located on the ground floor - perfect as one family member walked aided with a crutch. The Etap was perfect for us - very cheap rate, lovely breakfasts, cheery staff (Especially Danielle) There is no restaurant or swimming... more

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5 of 5 stars
glasgow
12 Nov 2009 | Trip type: Business

I stayed in the Etap hotel for eight nights and found it to be a quiet, clean and very well located hotel. The reception staff Danielle and Emma added the glamour to a no thrills hotel and I found them very helpful, friendly and extremely professional in any dealings I had with them. I always received a warm welcome when... more

Management response from
Paul Upton, General Manager

Dear mabozzaritchie, Thank you for your recent review of our hotel. It is always good to receive feedback from our guests. I was pleased to read of your satisfaction with the team members here at the hotel. I look forward to welcoming you back in the near future.

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3 of 5 stars
Lincolnshire
3 Nov 2009 | Trip type: Solo travel

Check in was fine, in a good location until I got to the room. McDonald's drive thru and a busy main road despite double glazing were a constant companion. There was a sign on the back of the door about do's and don'ts hence the feel of a student hostel. The room was fine, clean, the bed was comfortable with... more

Management response from
Paul Upton, General Manager

Dear SuttonLincolnshire, Thank you for taking the time to submit a review of our hotel. It is always good to receive feedback from our guests to help us improve the service and quality that we provide. I'm sorry that the noise from Mcdonalds disturbed you during your visit. I can also confirm we are working closely with Southampton City Council...

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4 of 5 stars
London
2 Nov 2009 | Trip type: Friends getaway
1/1 found this review helpful

For £37 a night, this place was a bargain. The bed was very comfortable, even if it was a bunk), the room was clean and the shower was lovely and hot. Didn't have breakfast there but it looked like good value (£2ish for cereal, fruit, toast, etc) and it's very close to the town centre. All in all, nothing special... more

Management response from
Paul Upton, General Manager

Dear CCS202, Thank you for taking the time to submit your review of our hotel. I was pleased to read of your satisfaction with our room rate and facilities. I hope to welcome you back in the near future.

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2 of 5 stars
uk
25 Oct 2009 | Trip type: Business, Solo travel
0/1 found this review helpful

I stayed one night at the Etap. I arrived late and the staff did not tell me they had already charged the room and so processed the transaction again when I arrived. It took two weeks to get my money back. The room was clean anough but even for no-frills seemed very cell like. Consisted of steel framed bunk bed... more

Management response from
Paul Upton, General Manager

Dear acension1000 , Thank you for your recent review of our hotel. I was sorry to read of the problems you experienced with being double charged. We do take a pre-authorisation from the credit card given at the time of booking for all late arrivals. This transaction is then normally completed. Should you pay with an alternative card, the pre-authorisation...

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1 of 5 stars
UK
14 Oct 2009 | Trip type: Business, Solo travel
0/1 found this review helpful

Stayed at the Etap after an office party - I thought it would be adequate but was disappointed by the level of cleanliness the bed sheets had not been changed and when I mentioned it to and cleaning staff they were not were not helpful . more

Management response from
Paul Upton, General Manager

Dear Shadwell_Wales, Thank you for taking the time to submit a review of our hotel. I was disapointed to read of the problems you experienced. Please accept my sincere apologies. Our rooms are cleaned and checked daily, I will be discusing your comments with our housekeeping team.

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3 of 5 stars
Stafford, United Kingdom
4 Oct 2009 | Trip type: Couples

We stayed one night at Etap Southampton before catching an early morning flight from Southampton airport. The hotel was cheap, £35 for two. The room was kind of hostel-like, with foam beds (which were still comfy) and a decent enough shower. The room was not very clean however, we expect toothpaste / soap scum around the sinks in hostels but... more

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4 of 5 stars
Canada
3 Oct 2009 | Trip type: Couples
1/1 found this review helpful

If you're looking for a clean ,cheap place to lay your head for the night this hotel is great! ...That is exactly what we wanted after flying in from Canada for one night pre-cruise. It is walking distance from the train station,or bus station as well as walking distance to the cruise port. There are stores and restaurants within walking... more

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2 of 5 stars
leics
24 Sep 2009 | Trip type: Family

stayed in 2 rooms for 1 night while we took our daughter to university. very basic room with no wardrobe just 4 or 5 hangers under a shelf and couldnt believe there were no tea/coffee making facilities. we paid £60 per room as rates had gone up because of southampton boat show, otherwise it would have been £35 per room... more

Good Value
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4 of 5 stars
south wales
22 Sep 2009 | Trip type: Family
1/1 found this review helpful

My sister, teenage daughter and myself stayed for one night when we took my son to university. The hotel was easy to find and within walking distance of the main shopping area. There is a TGI Fridays and MacDonalds right next door. The area seemed very safe. The rooms sleep 3 with a double bed and a cabin style single... more

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Etap Hotel Southampton Centre Also Known As

  • Etap Southampton
Address: 3 West Quay Road | Western Esplanade, Southampton SO 151RA , England
Southampton hotels Etap Hotel Southampton Centre
3.5/5.0
34