A friendly welcome and good check in .Rooms were a good size clean and fresh but slightly traditional and dated . Restaurant sevice was attentive and quality of food was good . Well located for cruise access . I would encourage the use of the express check out facility as check out times seem to be very busy. We used... more

Arrived at the hotel for one night's stay before joining our cruise. We used the hotel car park and made our way to the reception desk. The receptionist was very efficient and friendly and confirmed our table for dinner at 7.30 p.m. I must admit I wasn't very happy about the carpark charge of 5.00 per day - never been... more

We only went to the hotel because we got a good deal (£129 for 2 nights including breakfast) but were a bit concerned after reading some of the reviews. When we checked in the staff were polite and efficient. The room was OK. No complaints. Breakfast was plentiful, tasty and hot. Staff friendly and attentive. Room service was quick and... more

Dirty room, tatty furnishing and the oldest TV on the planet. Gruby bathroom and virtually inaccessible tea making facilities. Stayed for two nights and breakfast was so greasy, poorly cooked and luke warm, we gave it a miss the second morning and ate at a service station on the way home - much better. Surly staff and the most ridiculous... more

We booked the pre-cruise £400 for 1 night package at this hotel but never ever again would I set foot in the place. Upon arrival I knew things were not quite right when the receptionist asked if I was leaving the car. I explained it was in the cruise package which I had paid £400 for. She then asked if... more

We booked 3 deluxe rooms via the internet in June to stay in October, three nights for 3 adults, a 5 month old baby and an adult with downs syndrone. We had two booking confirmations via email and a telephone confirmation the day before arrival. On arrival we found out that they had over booked the hotel for a 170... more

Stayed there whilst visiting the boat show and a perfect location, a 2 minute walk from the show. Also perfectly located for a pre or after cruise stay. The staff were great and the meal in the restaurant wasn`t bad at all. Now for the bit you knew was coming.... The rooms are an absolute disgrace. We were staying in... more

i booked my 'dream' wedding here, and they got almost every single thing wrong. I really cant be bothered to write down all the problems, i would be here for a week, but to paint the picture, only a matter of hours after being married i was stood in reception, in m wedding dress crying my eyes out because everything... more

This is the third time we have returned for a Mini-break, we like it here. Check-in was smooth, we had a suite with balcony overlooking the harbour, very pleasant. Yes it was incredibly hot without air conditioning but this is the UK and you are lucky if you need it! We ate in the restaurant the first night (set menu)... more