Having read several poor reviews we were expecting less. We had a good deal on laterooms so wouldnt have mattered to us so much if not all what we had hoped, but it was and more. Rooms very comfortable , warm, and all the facilities you would expect in a 4 Star. Breakfast really good. Did not eat in the... more

I stayed for a short break with wife and daughter. They pre-authorised my credit card for the whole stay. On the second day we were on the way out and the manager chased me into the car park to ask that I have my card scanned again. I presented him with a receipt for the first card imprint but he... more

We stayed here for one night pre cruise. Got an excellent rate of £130 for an executive room by booking directly with the hotel. Check in was fast and efficient and our room was ready for us when we arrived at 11am. The room was quite spacious with a very generously sized bathroom, and a small balcony. It was also... more

A friendly welcome and good check in .Rooms were a good size clean and fresh but slightly traditional and dated . Restaurant sevice was attentive and quality of food was good . Well located for cruise access . I would encourage the use of the express check out facility as check out times seem to be very busy. We used... more

Arrived at the hotel for one night's stay before joining our cruise. We used the hotel car park and made our way to the reception desk. The receptionist was very efficient and friendly and confirmed our table for dinner at 7.30 p.m. I must admit I wasn't very happy about the carpark charge of 5.00 per day - never been... more

We only went to the hotel because we got a good deal (£129 for 2 nights including breakfast) but were a bit concerned after reading some of the reviews. When we checked in the staff were polite and efficient. The room was OK. No complaints. Breakfast was plentiful, tasty and hot. Staff friendly and attentive. Room service was quick and... more

Dirty room, tatty furnishing and the oldest TV on the planet. Gruby bathroom and virtually inaccessible tea making facilities. Stayed for two nights and breakfast was so greasy, poorly cooked and luke warm, we gave it a miss the second morning and ate at a service station on the way home - much better. Surly staff and the most ridiculous... more

We booked the pre-cruise £400 for 1 night package at this hotel but never ever again would I set foot in the place. Upon arrival I knew things were not quite right when the receptionist asked if I was leaving the car. I explained it was in the cruise package which I had paid £400 for. She then asked if... more

We booked 3 deluxe rooms via the internet in June to stay in October, three nights for 3 adults, a 5 month old baby and an adult with downs syndrone. We had two booking confirmations via email and a telephone confirmation the day before arrival. On arrival we found out that they had over booked the hotel for a 170... more