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Hilton Southampton

4.0 of 5
Bracken Place | Chilworth, Southampton SO16 3RB, England
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Hilton Southampton
Ranked #15 of 21 hotels in Southampton
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419 reviews from our community

Traveller rating
    74
    139
    102
    60
    44
See reviews for
Families
76
 
Couples
158
 
Solo
25
 
Business
100
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Brentwood, United Kingdom
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

We stayed for just 1 night visiting Peppa Pig world. I have to say that all the staff we encountered were really great. Really friendly, helpful and polite. The pictures of the grounds and pool are a little on the generous side, they are a lot smaller in real life. I have very low expectations of food at these type... More

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London
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

Pleasantly surprised by the hotel. Service was excellent and friendly. Room was very nice (bathroom was a little tired). The hotel seems to be located in the middle of Southampton's 'mini spaghetti junction' - I did drive round a set of roundabouts a few times before I found the right exits and entrances.... Will definitely stay again. (Unfortunately, did not... More

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SouthamptonTrip, General Manager at Hilton Southampton, responded to this review
21 May 2013

Dear Guest, Thank you for your feedback regarding your stay at the Hilton Southampton. We were delighted to read of your comments about the hotel and I am very pleased that you enjoyed your stay with us. Thank you once again for taking your time to provide your comments. I hope I can look forward to welcoming you back to... More

SF Bay Area, CA
Top Contributor
59 reviews 59 reviews
12 hotel reviews
Reviews in 40 cities Reviews in 40 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 11 May 2013

While on business this past week, I stayed at the Hilton in Southampton. It is in a very good location (near the University). The night I stayed, I had dinner with a friend as neither of us wanted to venture out. To both of our surprize, we had a great meal. Mushroom soup was the starter - and excellent, followed... More

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SouthamptonTrip, General Manager at Hilton Southampton, responded to this review
21 May 2013

Dear Guest. Thank you for your feedback regarding your stay at the Hilton Southampton. We were delighted to read of your very positive comments about your experience in our Pavillion Restaurant. In regards to your comment concerning the outdated décor in our rooms, I am pleased to assure you that we have plans in place to refurbish our hotel in... More

birmingham
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 11 May 2013 via mobile

Stayed for one night. It's a way from southampton central areas but perfect for commuting. Very tired and dated, same as most Hiltons. Excellent service from housekeeping and restaurant/costa staff members. Reception staff weren't that good! Shame they charge £15 for wifi for paying guests and also charge for parking which is not good. They didn't even ask if we... More

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SouthamptonTrip, General Manager at Hilton Southampton, responded to this review
21 May 2013

Dear Guest, Thank you for your kind feedback and for bringing your concerns to our attention. Please accept our apologies for the disappointment this caused, I will of course pass your comments on to our Management team to investigate. I am also sorry to hear of your disappointment with regards to our WiFi charges. Unfortunately, this is a set charge... More

Jersey, Channel Islands
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 9 May 2013

This hotel which convenient for the airport and Southampton generally, is rather tired looking. On arrival you can't help notice the car park which is full to overflowing, with cars pulled up on the approach road. The rooms are okay, but despite our poor weather of late they are warm and consistent with modern hotels need air conditioning. We opened... More

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SouthamptonTrip, General Manager at Hilton Southampton, responded to this review
21 May 2013

Dear Guest. Thank you for taking the time to provide your comments following your stay at the Hilton Southampton, I am truly disappointed to read that your experience with us fell short of our usual high standards. I can assure you that your comments have been passed your on to my relevant Head of Department for investigation and remedial action... More

hove
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 7 May 2013

I planned to take my wife for a break here and we often choose the Hilton range when having mini breaks, but this was by far the worst out of the last 10 to 15 we have been to. We arrived on the Saturday afternoon and after checking into our room went down to the pool for a relaxing swim... More

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SouthamptonTrip, General Manager at Hilton Southampton, responded to this review
21 May 2013

Dear Guest, Thank you for taking the time to provide your comments following your stay at the Hilton Southampton. I am truly disappointed to read that your experience with us fell short of our usual high standards, I will of course pass your on to my Food and Beverage Manager for investigation. Thank you once again for your comments, I... More

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Southampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 7 May 2013

From the moment you step into the lobby you know you're at a Hilton Hotel. The customer service is pleasant, friendly, and welcoming just as it should be. Upon collecting your room card you are welcomed by the on screen television screen. This was a little tricky to use as the remote control was broken and the batteries were stuck... More

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SouthamptonTrip, General Manager at Hilton Southampton, responded to this review
21 May 2013

Dear Guest, Thank you for your kind feedback regarding your stay at the Hilton Southampton. I am delighted to read of your comments about the hotel as a whole, and I am very pleased that you enjoyed an 'incredibly comfortable night's sleep'! Thank you once again for your kind comments, I do hope we will have the opportunity of welcoming... More

Gloucester, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 May 2013

The hotel is set in an attractive but a bit out of the way location. They also choose to charge for internet and for parking. I don't think any hotel that claims to be the calibre of a Hilton should be charging for the internet in 2013 and the parking charge is just being cheap. The fabric of the hotel... More

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See 2 more reviews by RayHC for Southampton
SouthamptonTrip, General Manager at Hilton Southampton, responded to this review
21 May 2013

Dear Guest, Thank you for your feedback and for bringing your concerns to our attention. Please accept our apologies for any disappointment that this may have caused you and I will of course pass your comments on to our Management team to investigate. To address your comment regarding the car park charges, I would like to clarify that the implementation... More

southampton, United Kingdom
1 review
4 of 5 stars Reviewed 30 April 2013

exactly what you'd expect - good standards but delivered by a very caring and enthusiastic team. i stay every week for 3 nights and they make my time as comfortable as they can. food choice is good )(even if a little pricey sometimes) and wines by the glass obviousaly priced to encourage you to take a bottle, but otherwise a... More

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Review collected in partnership with Hilton Hotels & Resorts

London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 29 April 2013

It was ideal for our purpose. We were there as a deal package for 2 days visit to Paultons Park and it worked out great. After a whole day in the park, where it was extremely cold and exhausting, the hotel looked really cosy and welcoming. Our daughter ( 4 years) had a great time in the pool with her... More

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Hotel Summarization (Beta)

What travellers say

  • Car park(13)
  • Very good(8)
  • Friendly and helpful(3)

Additional Information about Hilton Southampton

Address: Bracken Place | Chilworth, Southampton SO16 3RB, England
Phone Number:
Region: United Kingdom > England > South East England > Hampshire > Southampton
Amenities:
Bar/Lounge Business Centre Fitness Centre Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotels in Southampton
Price Range: ££
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Hilton Southampton Hotel
Hilton Southampton Hotel Southampton
Hilton International Southampton
Southampton Hilton International
Hilton Hotel Southampton
Southampton Hilton

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Hilton Southampton
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