We booked into the Travelodge Northbound at Sutton Scotney, as we were in the area seeing family and I was quite shocked at the state of the place. The reception area looked tired and tatty and although the receptionist was helpful, I couldn't help feeling sorry for her being stuck in a place like that for hours on end. Across... More

This is a copy of the complaint I sent to Travelodge on the 20th of February. As yet no reply. I didn't even mention the damp dirty environment as I was so disappointed at the lack of hot water! I am writing to complain about a recent stay at your Sutton Scotney Northbound Travelodge. The booking confirmation number is: 104451851... More

Very disappointed with condition of bathroom facilities. Long overdue for a refurb. We needed to attend an important appointment in the morning and I was horrified to discover (already with shampoo applied) that the water was cold. Attention to detail would improve this service such as checking mugs for chips and battery in TV control. I handed the control and... More

We arrived expecting a room for 4 (2 adults, 2 kids) the children's beds were not made up, we had no linen for them & only enough towels for one person. We asked for more linen & I had to make up beds for children. These beds are a sofa that doubles as a bed with a trundle (extra bed... More

Horrible place, dirty rooms and no hot water, outside hotel all bins full Friendly staff but horrible and irresponsable manager. When we complained about hot water he just said that " this place will shut". At least some respect with customers. I´ll never stay in any Travelodge again. Horrible experience

Normally a big fan of travelodges - they give great value for their price but not this one - Its cheap, the staff are friendly but blimey the rooms spelt of damp. If you don't like the sensation of sleeping in a cellar, steer clear! And the beds sag as well......

We stayed at this Travelodge and Yes, it is old and could do with a re fit but, it was very clean, rooms very large and staff for the most part good. Nice to have the bath with an 8 year old as well as a 6 year old. I also enjoyed the chance to rest my bones. Please take... More

rooms smelt damp, everything smelt of sewers in bathroom , big hole in roof due to leaks outside our room spoke to the owner/manager who was onsite and he didn't give a dam and told me to call Travelodge which I did and I got a full refund

We were lucky enough to get a room for £23.50, which I think was reasonable for the room. I wouldn't have thought so if I had been paying full price!! I cannot fault the staff, who were friendly, helpful and efficient. However, the room (30) was not quite so good. It was clean, but showing signs of needing some TLC.... More