Stayed for one night and it was fine. I didn't have any dramas but the hotel came across as fairly ordinary with nothing to recommend it in terms of staff friendliness or food etc more

Having read the reviews for this hotel we were extremely anxious about staying there - we stayed there because a wedding party was also staying there. We booked a de-luxe room and were pleasantly surprised. It was newly done and very clean. We had also read that it was noisy, but that was not our experience. I agree that the... more

We stayed at the Thistle, St Albans with my brother and his family. Firstly this is a very weary looking hotel and in my opinion not a four star and hardly a three star either. The pleasant hanging basket displays outside the hotel's frontage could not hide the peeling paint and dirty windows. Had we not already booked and paid... more

We arrived to the hotel late and were swiftly checked in at reception - no lift but were asked if we needed help with luggage, we were offered use of the spa, which we declined. Room was large and clean the bed however was awful far too hard and the bed was fixed and appprox 6 inchs away from the... more

We stayed as part of a coach tour. We were given a smoking room which smelt strongly of cigarettes. The bathroom door wouldn't close. The hair dryer didn't work. Bedroom was dull and dingy. Evening food was very late being served with cold vegetables and lack lustre service. Breakfast was like being in a cattle market, herded together and again... more

The standard of housekeeping at this hotel leave a lot to be desired. The rooms need a good clean. The windows were flithy and wouldn't close properly. The radiator was on full belt when I arrived and the air was musty. Wish they would take my £80 and put it towards a new mattress. There was even a pair of... more

Ignore the 4 star rating, it clearly doesn't mean anything in terms of luxury or customer service - for a start, you cannot get a cup of tea in this hopeless place for love nor money!! On arrival the staff at reception did not acknowledge us and when we tried to check in their grasp of english was so poor... more

Just got back from my cousins wedding which was held at this hotel ,girl on reception friendly and tried to help when i reported that the tv reception was not very good she told me somebody would come up to have a look 30 min later went back to reception told her still waiting and told very busy in wedding... more

I booked this hotel described as a 4 (should be rated 3 or even 2) star for a couple of nights in St Albans in the UK to see friends. Firstly be aware that this hotel is in fact not in St Albans and a taxi each way is around £8 to £10. We were allocated our room on arrival... more