There was no wardrobe or storage space in the bedroom so the plastic covered sofa had to be used for this The functionality of the bathroom was a disaster. There was no ventilation; the walk-in shower flooded the entire floor as the drainage was very poor; the toilet barely flushed; the washbasin tap leaked so the surface around it and... more

Had the pleasure of staying at the Encore for business, and one of the best hotels I have stayed in, from a warm welcome at reception, to a clean room, great choice of breakfast. and comfy bed. An incredibly effficient hotel, although a corperate hotel,a very enjoyable stay. A wedding party was there during my stay and all seemed to... more

We used this hotel for our wedding guests. We simply had one problem after another. We were told we could have a certain numbers of rooms at a reduced rate. This kept being altered, guests that had been booked kept dissappearing. Overall the staff are just unhelpful and poorly trained. Eventually on the wedding night, my parents suddenly found themselves... more

I stayed at this hotel with two other colleagues for one night.. Simply put, it was vastly overpriced, the staff were apparently untrained in the hotel business, there were various mix ups about our bills, credit cards, etc. The two huge televisions were blaring out a football match in the only public areas to sit - namely the bar and... more

My partner and I arrived and were impressed by the very new and impressive hotel that had been built. The staff at reception were friendly and professional and were attentive to our needs. Our room wasn't the largest and was clearly designed for the businessman on the move but stylish, clean and well-maintained. All the furniture in the room was... more

We have stayed at the Ramada Encore three times and I'm shocked by some of the other reviews. We have always found the staff polite, friendly and helpful. The breakfast buffet is good quality and making my own coffee and toast doesn't worry me - better than having cold toast and tea plonked on your table by a waitress at... more

We stayed here for two nights as part of a group. whose meeting was based on Chatham Historic Dockyard. Since it is on the Dockyard site, that was very convenient. As reported by others, the bed was small, the toiletries virtually non-existent, but we did have four fairly decent pillows. There is a good deal of do-it-yourself: no porter, breakfast... more

Last miniute decision to stay. Staff were very friendly . giving us directions to the party we were going to. room was very clean and modern. bath towels were a bit skimpy . bed was small for a double but ok, but pillows were very flat and no spare ones didnt bother asking for more. didnt have breakfast as at... more

Stayed here for the first time for one night, having booked on-line a few weeks beforehand. Friendly reception staff, pleasant bar area. Room a bit on the small side but clean and comfortable. Hotel is situated next door to Chatham Historic Dockyard. Dockside Retail Outlet just a few minutes walk away with Cinema, Dickens World, eateries and pub. Didn't take... more