very disappointing stay does not warrant 4* shabby poor food and terrible service breakfast was disgusting and very poor quality wouldnt stay there again. more

We stayed at this hotel for one night on 25/05/09 for our wedding anniversary. I enquired about upgrading beforehand but was told to wait till we got there and if they has the space they would upgrade us for free. They did this straight away to an Executive suite. The room was lovely, had a large bed (Very comfy) and... more

Myself and my partner spent two nights here. No complaints, food in the restaurant was excellent (sea bass fillet) service was very good. Bathroom could possibly do with updating, however all in all rooms were very good, staff were attentive and polite. We would definitley stay here again. more

Booked this 3 night short break from a promotional offer advertised in Daily Mail, stayed on a B & B standard double room basis. Overall very good value for money at the price we paid, rooms were clean, comfortable and tastefully decorated. Hair dryer, iron and ironing board/trouser press provided,also good selection of complimentary toiletries in the bathroom. Flat screen... more

I stayed at this hotel in January and although the bedrooms were warm,everywhere else was freezing. We had to leave the restaurant in the evening and drive into Tunbridge Wells to eat as they were trying to heat the restaurant with one small electric blow heater, staff uninterested. Rooms are clean but just uninteresting square boxes. They have lost my... more

A resonable hotel on the outskirts of Royal Tunbridge Wells. It is off the main A road from London and is easy to find. We arrived on a weekday evening and found that it was a little understaffed. The staff are nice enought. The room is OK, the bathroom was upgraded, but still looks very dated. There were also some... more

We stayed here for 3 nights just before Christmas - we chose the hotel due to its proximity to Lapland UK. The hotel is in Pembury - a village about 10 minutes from Tonbridge Wells. The location was good - it took about half an hour to get to Lapland UK, we also visited Leeds Castle (1hours drive) and Chartwell... more

We found the staff to be extremely helpful and friendly. We enjoyed a good meal on the Friday evening and breakfasts were also good. The room was nice and quiet, the beds were confortable and I liked being able to easily adjust the heating in the room (much needed because the temperature outside was -5c ) and plenty of hot... more

We checked in for a three night stay which we cut short after two nights trying to sleep on the horribly uncomfortable bed. Add to that the toilet which wouldn't seem to flush completely (I asked the front desk to fix this after the first night, but it seemed they just removed the tissue, since it still wouldn't work after... more