We arrived on a Saturday to find an odd-looking hotel, very unlike a traditional Travelodge. It was an old and large hotel, once called the Wellington Hotel, which presumably Travelodge took over. We checked in. No one asked to help with our luggage. There wasn't a lift either and we were on the 2nd floor. Like the whole hotel, our... more

You have to pay £3 to park your car at the hotel. What is this, Ryanair? It's a beautiful building from the outside, but is a bit dingy inside. Our room was next to the big main old hotel staircase, which was extremely loud and creaky, making it difficult to sleep. The toilet in our room was a bit smelly... more

On arrival we found the lift was out of order. Later we asked to book table for meal and were informed that cafe/restaurant was closed due to lack of staff. When we asked where we could get meal we were told Hotel accross road did meals. All this we had to prize out of a "computer says no type of... more

Decided to book here due to the hotel being fairly close to LaplandUK, which is where we were going the next day. Booked online about 2 months before trip. From the outside this hotel looked old but impressive, but as soon as you walk in the actuality of the place took hold. Drab, tired looking fittings. Everything squeaked from the... more

Never have we experienced such poor organisation, shocking customer service and a worrying lack of customer care. We had a room booked well in advance (2months) and we called on the day to say we would be arriving at midnight, we were told it was OK. When we tried to check in we discovered there were no rooms available. The... more

On arrival at aprox 1,30pm, (we had booked an early book in) We found that the Disabled Parking Bays were the farthest from the entrance. We were given a room in the basement,There was not any day light in this room, but had a window with a voile curtain.On looking out of the window,there was a confined space full up... more

Turned up Saturday night about eight o'clock was tired from working all day! Check in was painless, but were informed the lifts were not working, we were on the second floor. The stairs creaked like something from a horror film but that was only the start of the horror show. The room was small for a double room, the bed... more

On approaching the Travellodge at Tunbridge Wells, i was looking forward to my stay as it was an old building rather than the usual characterless new builds. However..... The person who authorised opening this site should be sacked - the decor is appalling. Paint is cracked and peeling offthe walls. The policy from travelodge is not to supply a decoration... more

I have stayed at many Travelodge hotels across the country and this has to be the very worst of all. Tired, dirty and smelly. Not me but the room. The staff tried their best and were very polite. The microwaved food was barely edible. Car parking was a joke. Never again will I venture to the Tunbridge Wells Travelodge. more