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Mercure Hull Royal Hotel

3.0 of 5
170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
Hotel amenities
Mercure Hull Royal Hotel
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403 reviews from our community

Traveller rating
    118
    140
    75
    43
    27
See reviews for
Families
44
 
Couples
164
 
Solo
31
 
Business
90
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
London
Senior Contributor
44 reviews 44 reviews
33 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 14 May 2013 NEW via mobile

This hotel is in need of serious updating. Rooms are very small and scruffy. I had a "superior room" so goodness knows how pokey and run down the others are. Had to move room and no-one offered to carry my luggage or help at all. Food very overpriced and not great. It's a great location but that's about it. Will... More

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See 3 more reviews by Hard_Woman for Kingston-upon-Hull
newcastle upon tyne UK
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 14 May 2013 NEW

we were a couple of elderly ladies on a bus trip from Newcastle and staying overnight in this hotel, what can i say, from the minute we got there we were overawed by this hotels opulent furnishings, from the lovely wood paneling and fixtures in the main reception area, room was nicely furnished with everything you'd need and a bonus... More

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royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
17 May 2013

Thank you for leaving a kind review on Tripadvisor. I am pleased to read that you enjoyed your stay from start to finish. The team works hard to deliver excellent customer service, and I am pleased that the hotel has impressed you. I have passed on your comments to my team. I hope I am able to welcome you again... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 9 May 2013 via mobile

Overall it was a great stay, the staff were very polite and we would definitely stay there again, the price was fair, although its more for a couples night rather than a family in my opinion as some guest didn't seem to like the fact our children were a little over excited, will be going to stay there again on... More

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royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
17 May 2013

Thank you for leaving a review on Tripadvisor. I am pleased that you enjoyed your stay. Children are more than welcome in our hotel and I appricaite (having children myself) that some people will not understand that a 'new' environment has an impact on their overall behaviour. (not in a negative way) Please don't let that deter you from returning... More

Felbridge, United Kingdom
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 29 April 2013

Central hotel next to train station. Parking available free of charge in front of hotel. Upgraded to suite which was roomy, clean and modern. Restaurant salmon good, service good but slightly let down with old hard bread roll which they changed immediately. Good breakfast. Service good. Free wifi in room.

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royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
17 May 2013

Thank you for reviewing my hotel. I am pleased that you enjoyed your stay. I have passed on your comments to the Chef and the rest of the team. I hope that you will stay with us again soon. Regards, Luc More

Sheffield, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 29 April 2013

My parents, partner and myself visited the hotel on an all inclusive offer from 24th to 26th April. The break was excellent value for money, the service was exceptional and the staff were extremely welcoming and efficient. The food in the restaurant was amazing and the free bar from 7 til 11 was an added bonus. Would recommend for a... More

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royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
17 May 2013

Thank you for leaving a review on Tripadvisor. I am pleased that you enjoyed our all-inclusive offer. It does indeed represent real value for money. I have passed on you kind comments to the team. I look forward to welcome you again soon. regards, Luc More

Sheffield, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 26 April 2013

this hotel was wonbderful for a great mid week break.we visited from the 24th to 26th april (my husband ,daughter and partner and myself) the hotel is spotlessly clean,the staff very helpful and friendly. the food was exceptionally good andvery well presented.it is very central and not far from beverley race course which we visited (didnt win much though )but... More

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Oldham
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 21 April 2013

This was a late all inclusive deal for my wife and I. The staff from start to finish couldn't do enough for you. Polite, warm, welcoming we were very impressed. Particlar mention for Andy the barman and Christine the waitress, who stood out with their friendly, genuine and professional way they went about their business. Rooms were clean and well... More

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royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
17 May 2013

Thank you for leaving such a lovely review of my hotel on Tripadvisor. Your review will be a boost to the team and I have passed on your kind comments to Andy and Christine. I look forward to welcome you again soon. regards, Luc More

London
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 19 April 2013

I was giving a guest lecture at the University of Hull and my hosts put me up in this hotel. In terms of location, it's great. You don't even have to leave the railway station to enter the hotel. However, it should be obvious that the downside to a hotel in a station is noise from the platforms, announcements, and... More

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royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
17 May 2013

Thank you for taking the time to leave a review on Tripadvisor. I am disappointed to read that you stay wasn't entirely satisfactory. I have taken your feedback on board and we have already replaced duvets and pillows. My maintenance team is working on the tabs, as these are 20 years old and we will put a replacement program in... More

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4 of 5 stars Reviewed 15 April 2013

I needed a hotel that could cope with a very late arrival, for me and two colleagues, provide a good nights sleep and a reasonable breakfast and then an easy exit out of Hull towards our meeting destination. It ticked all the boxes, a little faded glory as I am guessing the old Hotel was the main railway stations Hotel,... More

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Review collected in partnership with Accorhotels.com

royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
17 May 2013

Thank you for leaving a positive review of my hotel. You are correct in saying that there is a lot of history to the hotel. Build in 1851, the hotel has accommodated Queen Victoria in 1854 and more recent has been prefered Hull location for Philip Larkin. I look forward to welcome you again soon and if you would like... More

Lincoln, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 12 April 2013

When you enter the hotel, there is a very large foyer area and a welcoming, light atmosphere. the reception staff are friendly and helpful. We always eat in the hotel restaurant on one of the evenings of our stay. The food is excellent, as is the service. The rooms we have had have been spacious, clean and comfortable. We visit... More

Was this review helpful? Yes
royalhotelmanager, General Manager at Mercure Hull Royal Hotel, responded to this review
17 May 2013

Thank you for your kind review. I am pleased to read that you enjoyed your stays with us. It is always nice to recieve positive feedback. I look forward to welcome you again soon and if there is anything that I can do for you, please contact me. Regards, Luc More

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Hotel Summarization (Beta)

What travellers say

  • Very good(19)
  • Train station(13)
  • Evening meals(11)
  • Railway station(10)
  • FREE parking(8)
  • Flat screen TV(8)
  • Friendly and helpful(6)
  • Staff were friendly(4)
  • Full english(4)
  • Great value(3)

Additional Information about Mercure Hull Royal Hotel

Address: 170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
Region: United Kingdom > England > Yorkshire > East Riding of Yorkshire > Kingston-upon-Hull
Amenities:
Bar/Lounge Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotels in Kingston-upon-Hull
Price Range: £
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Mercure Hull Royal Hotel is ideally located in the City Centre, adjacent to the Railway Station. The Hotel is next to the St Stephens Shopping complex and the Hull Truck Theatre. Close to Hull's historic Old Town Centre and The Deep Aquarium, everything is just a few minutes walk away. The hotel offers free WiFi throughout and free parking. ... more   less 
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Also Known As:
Quality Inn Kingston Upon Hull
Quality Hotel Kingston Upon Hull

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Mercure Hull Royal Hotel
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