I booked a room for 2 nights for the 24th & 25th of April through the internet and gave my credit card details as requested.
Unfortunately, because of circumstances beyond my control, I had to cancel. I phoned the hotel on the 16th April, explained the problem and they agreed to credit my card. I sent an e-mail confirming the... more
Management response from
Pigginshelley, General Manger
I have all details of this reviewers booking in front of me. The booking was made through Active Holidays, and a deposit was debited from the card on receipt of the confirmation. The deposit is to secure the room and to guarantee arrival of the guest. We received a telephone call from the reviewer cancelling his booking, the correct procedure...