This place was a huge disappointment. We arrived at the time we had specified to be met by an unfriendly member of 'staff' who neither introduced herself nor wished us welcome or good evening, but 'what name did you book under' and very little more. We were directed to a noisy ground floor room (marred by the noise from the guests lounge next door and the strong smells of cooking from the kitchen across the corridor) that was cold and dirty - making any effort that had been made to make the room well appointed redundant. The room clearly had neither been cleaned before our arrival nor had it been used recently. The floor in bedroom and bathroom was scattered with items from the previous guests - contact lenses, used tissues, hairs in the baths, and the stained and ring-marked bathroom tiles and bedside tables (beneath a thick layer of dust in the case of the bedroom) proving our initial impression. Having spent 20 minutes cleaning the room it looked like a different place. When... more