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Best Western Castle Inn Hotel


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Reviews you can trust

64% Recommend
4.0 of 5 stars 58 reviews
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5 of 5 stars
The Midlands
7 Nov 2009 | Trip type: Couples

After checking out from the castle inn i felt i had to let people know what a gem it is! we had a lovely stay in a gorgeous suite room in what they call the "house", where we had a king size bed and, making it extra special, in the the bathroom was a roll top bath, very relaxing! we... more

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3 of 5 stars
North East
26 Oct 2009 | Trip type: Couples
1/1 found this review helpful

Having booked up for a rare, well-earned weekend break we were left feeling more than a little disappointed. Reception upon arrival were curteous and we were directed to our room -the farthest room away at the other side of the building.Now I had booked an Executive room as a treat as we don't get away often, and this is where... more

Management response from
PLEEWELS, General Manager

I am very sorry to hear that you did not enjoy your recent stay with us. I have conducted a full investigation of the issues that you have highlighted. I am sorry that you felt that the allocated room was a distance from reception, but we do have a large hotel, however the furthest bedrooms are indeed a three minute...

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5 of 5 stars
York
16 Oct 2009 | Trip type: Couples

Stayed here for my birthday and enjoyed every moment- the rooms were very comfortable and spacious, with views over the lake. Didn't use the plasma tv as the stunnings views were more than enough. Very friendly staff who took care of all our needs and excellent spa treaments were very relaxing. The food was excellent-locally sourced and plentifull and the... more

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4 of 5 stars
dundee
16 Oct 2009 | Trip type: Couples

We had a wonderful time. All the staff were friendly and willing to help at all times. The food was excellent and worth the money you spend. Yes it was a expensive trip away but worth every penny. more

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5 of 5 stars
Malvern
10 Oct 2009 | Trip type: Couples

Stayed for a weekend with my wife, you know when a hotel is going to be good when its busy and when we pulled into the car park we could see by the amount of cars that this was a good hotel. We had bar meals first night, superb, there was a little wait as it was so busy but... more

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4 of 5 stars
Newark, United Kingdom
9 Oct 2009 | Trip type: Family

We have just returned from 3 night mid-week break at the Castle Inn. The hotel decor is light and airy and the bedrooms had been recently refurbished and were warm. We stayed in a family room, with two separate rooms. We were very surprised at the quality of the evening meals and the friendly service. Good choice of both English... more

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2 of 5 stars
Northumberland
8 Sep 2009 | Trip type: Couples
1/2 found this review helpful

This was to be a rest stop over on the way home from the Derbyshire Dales. I wish we had had, two more nights there, than this over priced, poor quality hotel. The first impression is of a quiet, country hotel. The reception staff were friendly, and helpful in booking us in, but then the problems started. We were given... more

Management response from
PLEEWELS, Peter L. Wells - General Manager

I was very sorry to read that you did not enjoy your recent stay with us here at Best Western Castle Inn Hotel. Customer feedback is very important to us and your points will be discussed and actioned by myself and the team. A Duty Manager is always available to speak to guests about any areas of concern during their...

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4 of 5 stars
bristol
30 Aug 2009 | Trip type: Couples

stayed two nights in august. husband and I are not mountain walkers, just middle aged tourists admiring the scenery. so location for us was a bit remote in that it was not in a village and so you couldnt wander out in the evening to a local restaurant. however saying that- it was on a cross roads so directions were... more

Memorable!
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5 of 5 stars
Cheshire
19 Aug 2009 | Trip type: Family

First time staying at this hotel, was a little sceptical after reading others reviews of this hotel before our stay. On arrival we were very happy with the friendliness of the staff at the reception. We stayed in a family room which was fantastic, the children had there own space with there own room attached to ours with a TV... more

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4 of 5 stars
Yorkshire
15 Aug 2009 | Trip type: Family

We usually stay at the Lodore Falls Hotel which I would recommend but is rather expensive; we thought we’d give this one a try. Some confusion on our arrival as we had rung and added an extra room, for another family member, to our reservation but this had not been booked; luckily they did have a spare room – a... more

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Best Western Castle Inn Hotel Also Known As

  • Best Western Keswick
  • Best Western Castle Hotel
  • Best Western Bassenthwaite
  • Bassenthwaite Best Western
Address: Near Keswick, Keswick CA12 4RG, England